EOE Statement:
Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.
Job Type/Schedule:
This position is full-time and works approximately 40 hours per week.
Department Name/Job Location:
This position is in the Department of Washington University Information Technology. This position is for the Danforth Campus.
Essential Functions:
POSITION SUMMARY: MyDay is a complex, multi-year program designed to improve WashU’s operational excellence and ability to make insight-driven decisions. MyDay is a once-in-a-generation program to replace the university’s core administrative IT systems (human resource, finance and student) and improve associated business processes. This effort will replace these systems with a single system (Workday) that will integrate all of our key administrative data in the cloud. Under minimal supervision, provide cost-effective information technology solutions by creating new, modifying, and supporting existing software applications that are of a complex nature. This position will be developing foundational Workday-hosted reports supporting this important initiative. PRIMARY DUTIES AND RESPONSIBILITIES: - Conduct work flow study and analyze business practices:
- Document existing processes as they relate to information technology solutions
- Perform application lifecycle activities, including:
- Code, monitor, maintain, test, and debug software applications
- Follow established change management processes
- Facilitate code reviews
- Develop test plan development
- Make recommendations for hardware/software solutions
- Provide support:
- Create, document, schedule, and support operational activities
- Coordinate with software vendors and external service providers
- Troubleshoot software bugs and provide fixes
- Provide off hours support, as needed
- Leadership
- Provide, cultivate and foster excellent customer service
- Promote adherence to departmental standards
- Act as a source of direction, training, and guidance for less experienced staff
- Perform other duties as assigned
Required Qualifications:
Bachelor’s degree in a technical discipline such as Computer Science, plus 2 years relevant technology experience or equivalent combination of education & experience
Preferred Qualifications:
- Bachelor’s in a technical discipline
- 5 years relevant technology experience
- Prior experience in a higher education technology environment
- Proficient in Workday Financials & HCM report development
- Workday Composite Reports development, knowledge of BIRT a plus.
- Good understanding of business requirements and reporting strategies
- Ability to work independently and also be a team player
- Develop a good understanding of reporting out of the box Workday Reports.
- Team Skills: Supports teammates at all times and in any way necessary to maintain a productive, energetic, efficient and dynamic WashU IT team. Communicates effectively and frequently both verbally and in writing with other members of the team. Collaborates with other teammates to provide assistance, and expertise, as well as to receive expert input and assistance from others delivering the best solution and experience for the customer.
- Customer Service: Must possess an aptitude for patience, professionalism, tactfulness and empathy. Must be enthusiastic and committed to helping others and exhibit the ability to quickly assess the specific needs of the customer to determine an appropriate course of action. Must be able to quickly defuse stressful or anxious situations.
- Demonstrated aptitude to quickly and effectively adapt to technologies outside of current experience
- Strong communication and collaboration skills, with the ability to work as part of a team and independently
- Engaged in continuous improvement of internal processes and procedures
- Ability to consult with clients and higher level technicians and analysts to resolve technical problems and ensure customer satisfaction
- Ability to interact with customers to discuss alternative technical solutions
- Ability to work with only minimal supervision
- Ability to learn quickly and adapt to new circumstances
- Ability to work extra hours and recognize the need to do so
- Ability to adjust scheduled time
- Ability to adjust to change and demands on time
- Design and develop various Workday reports from using Workday technology.
- Good understanding of Financials & HCM data.
- Analyze reporting requirements to determine development methods, development templates, and report design.
- Design and develop dashboards within Workday.
- Use industry leading practices for report development, custom fields, report fields,..etc.
- Work closely with data governance and architects to ensure data on reports are documented
- Help develop test cases and scenarios with supporting data.
- Help document reports developed and associated dependencies.
- Help rationalize report requests
- Execute the day-to-day activities of Workday Reporting project support
- Conduct sessions with customers to analyze business requirements and provide solutions to complex business problems
- Identify strategies, risks, and options for recommending approaches towards meeting requirements for customers
- Become a Workday Reporting expert with deep knowledge of BIRT, dashboards, embedded analytics, and future report specific functionality.
Salary Range:
The hiring range for this position is $64,854 - $84,365 annually.
Pre-Employment Screening:
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Benefits:
This position is eligible for full-time benefits. Please click the following link to view a summary of benefits: https://wustl.box.com/s/8wkhs25yssf0775x9d6nd6vqa7obpth7
Applicant Special Instructions:
- On-Call
- Ability to travel to on and off-campus locations
- Ability to travel to on and off-site meetings
Internal Applicant Instruction:
Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account. If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor. To attach these documents, go to: My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation. |
