Director of Alumnae and Development Data Services

The Director of Alumnae and Development Data Services (ADDS) reports to the Associate Vice President for Advancement Operations and is responsible for creating and implementing the overall vision and strategic direction for the ADDS team. The Director works closely with Advancement staff to make data-driven recommendations in order to advance a culture of philanthropy at the College.

The Director of Alumnae and Development Data Services provides leadership to a team of 7.5 data professionals and is responsible for the multi-faceted information and technology support for constituent engagement and fundraising activities for the College and its Alumnae Association.  The Director has a comprehensive understanding of and experience in supporting the full spectrum of advancement programs with special emphasis on contemporary data acquisition strategies and tools, database conversions, gift processing, sophisticated reporting  tools and technologies, and other data maintenance and data security activities. The Director interacts with and provides technology support to other departments on campus including but not limited to Finance and Administration, the President’s Office, The Alumnae Association, and Library, Information and Technology Services (LITS).

The ideal candidate will possess an advanced knowledge of Advancement Services best practices, will bring sound management ability and have a high degree of professionalism while assisting in the achievement of the College’s goals.

Roles and Responsibilities:

• Provide direction for the design and creation of a suite of strategic, operational and performance measuring reports and dashboards that provide accurate accounting and information to address stakeholder needs.
• Lead efforts to identify, assess and implement new technology solutions that promote engagement and fundraising effectiveness and efficiency; ensure resource allocation meets emerging needs
• Lead staff training and development efforts to ensure all team members have a solid understanding of fundraising programs, strategies and information systems.
• Provide guidance and quality control for all records, reports, lists and data production and work collaboratively to improve procedures to make operations more efficient.
• Program manage implementation of third party tools including those used primarily by stakeholders in their work to support external relations activities.
• Oversee maintenance of alumnae and other external constituent biographical and gift records; recommend and implement improvements to streamline processes and to maximize use of the database of record, currently the Ellucian Colleague Advancement platform.
• Support and fulfill operational needs of The Mount Holyoke Fund program for direct response appeals as well as personal solicitations by staff members and alumnae volunteers.
• Maintain a process for continued collection and integration of key sources of data on alumnae, parents and friends on a regular, documented schedule; work with colleagues across the College to identify, acquire, and update data for strategic integration within Colleague.
• Work with LITS to provide technical support for all phases and units within the office including installation, training and maintenance of hardware and software.
• Assess and monitor responses to requests for reporting to ensure information is supplied in a relevant and timely manner.
• Coordinates participation in peer benchmarking and other surveys including the Voluntary Survey of Education, STAFF, and Seven Sibs.
• Sustain compliance with industry standards and adherence to all policies and regulations related to data management, development activities and gift processing and accounting standards.