DevOps Application Administrator Intermediate / Associate

To be considered, a cover letter and resume are required.  The cover letter must be the leading page of your resume and should:

• Specifically outline the reasons for your interest in the position and
• Outline your particular skills and experience that directly relate to this position.

Starting salaries will vary depending upon the qualifications and experience of the selected candidate.

Underfill Statement

This position will be filled at the Intermediate salary range of $57,692 - $75,000 as the primary goal.  The requirements listed below reflect the Intermediate level expectation.  However, applicants with lesser experience are encouraged to apply and may be considered if the primary goal is not met.  Lesser-experienced candidates will be reviewed at an Associate level salary range of $47,476 - $59,000.

Information and Technology Services (ITS) is looking for a Development Operations Application Administrator Intermediate to join the Infrastructure department within ITS.  

This role will administer and monitor information operations to Identity Access Management (IAM) and Middleware-related systems. This position requires a qualified individual who possesses a drive to focus and produce results, the ability to work independently to provide excellent customer service and effectively manage customer relationships in a very dynamic environment. This position will report to the IAM and System Operations Manager in the Infrastructure department. 

WHO WE ARE

ITS supports U-M faculty, researchers, staff, and students in their use of technology to teach, learn, research, and work, and be leaders in their fields. We are dedicated to creating cohesive digital experiences and enabling university wide innovations by:

• Elevating the customer experience by providing proactive, laser focused customer service
• Providing appropriate IT security and privacy in an open university society, while enabling innovation
• Supporting data-informed decision making
• Delivering intuitive research computing solutions
• Building a world-class, transformational network and reliable administrative systems

In addition, we value those that proactively solve challenges, work with a sense of urgency, and seek a collaborative and inclusive work environment. 

ITS’s mission is to be trusted enablers of technology for the U-M community. ITS works together to provide cohesive digital experiences and seamless support to the U-M community. To learn more, visit: https://its.umich.edu.

WHO YOU ARE

You are energized by working with a collaborative team and industry peers to support the university mission through innovative and appropriate use of technology. You seek understanding and to tackle projects and problems with your customers’ needs in mind. You anticipate problems and work proactively to preempt challenges and concerns, delivering increasingly relevant customer experiences over time. You value a culture that is rooted in mutual respect, where you can learn from different perspectives, roles, and identities.

You have at least four (4) years of experience writing and debugging Python or Bash scripts for system administration as well as experience administering Java applications and Java application containers.

• Implement, deploy, and support of applications managing the full life cycle of identities; for authentication and authorization as well as middleware IT service provisioning solutions. 
• Install, configure, test, debug, modify, and maintain systems and software, including Linux based servers, utilities, system-level software, scripts, and custom software applications; maintain and build from source code common open source software such as Apache Web Server, Kerberos, Tomcat and related tools and technologies.
• Manage and maintain of Identity Access Management and related systems by collaborating with team members and other IT groups to effectively maintain the IAM infrastructure in a 99.999% uptime production environment.
• Review and monitor systems for availability, error conditions, adequate space allocation, backup integrity and performance to ensure system stability. Ensure system backups and data archiving operations and tune performance of production system.
• Provide tier two support to ITS departments to identify and resolve problems data integrity issues and the maintenance of the full life cycle of identities.
• In collaboration with service stakeholders, developers, and architects and as a member of a team analyze business and user needs and design infrastructure solutions to meet those needs. Coordinate and implement IAM infrastructure upgrades and enhancements on budget and on schedule.
• Stays current with relevant advances in technologies in authentication systems such as MIT Kerberos, Active Directory NTLM/Kerberos, PKI, Secure Token and Web SSO including federated SSO, to meet the ever-changing needs of the University.
• Responsible for maintaining and updating knowledge of IT policies and procedures, hardware, software and technical services.
• Develops and follows best practices, procedures and shares knowledge with team members.

• Bachelor’s degree in computer science, business computing or a related field or equivalent combination of education, certification and experience. 
• Minimum of four (4) years of experience in a related role in a large environment requiring confidentiality, timeliness, customer service, organization, prioritization, troubleshooting, analysis, problem solving and working independently to successfully support Red Hat Enterprise and other *nix operating systems.
• Demonstrated ability to leverage appropriate technical tools to perform day-to-day administration tasks, root-cause analysis and service restoration (such as backup, restore, failover, log interpretation, and performance monitoring) for Red Hat Enterprise, Ubuntu, and other *nix operating systems.
• Ability to demonstrate an understanding of networking technologies, encryption, VPN, load balancer and firewall technologies.
• Demonstrated effective creative problem solving and flexibility when collaborating with customers, team members, support teams, and technical organizations to understand, advocate for, evaluate, and support enhancements, resulting in plans and services that leverage the capabilities of existing technology and meet customer and organizational expectations.
• Demonstrated effective communication skills, (via email, letters, and in person to teams and customers) including strong interpersonal skills with an ability to work effectively through all levels of management and matrix organizations.
• Demonstrated ability to establish and maintain effective relationships with internal and external customers in a manner that consistently meets the organization’s expectations for exemplary customer service.
• Excellent organizational, analytical and independent problem-solving skills.
• Ability to influence others in the building and maintaining consensual approach with a wide array of diverse business interests.

• Modern programming skills in any language, including version control, test-driven development, and debugging.
• Experience with automation tools such as Ansible, Puppet or Chef.
• Experience with AWS, Microsoft Azure or Google Cloud Platform.
• Experience with log analytic tools such as Splunk.
• Hands-on technical knowledge and experience with significant responsibility for supporting middleware technologies such as: LDAP, Active Directory, SAML2, XML/XDS/XSLT, OpenID.
• Experience participating/leading various phases of technology infrastructure projects (concept, investigation, deployment, operations, migration, decommission), in particular projects which require coordination with developers and service stakeholders.
• Hands-on technical knowledge and experience of Identity and Access Management, Identity Governance and authentication/authorization solutions.
• Experience building and supporting information technology services at a higher education institution.

Information and Technology Services is excited to be filling 40-plus positions this fall to support the missions of the university through the innovative and appropriate use of technology. We have been strategic in our hiring over the last two years in order to fund and invest in our future with these key positions. As a valued team member, you will help create and run the technology that powers the University of Michigan – supporting the students, faculty, and staff who are helping to improve the world!  

Physical Demands / Work Environment

Normal amount of sitting, average mobility to move around an office environment; able to conduct normal amount of work at a computer; travel to various locations on and off campus.  Punctual, regular, and consistent attendance is required.  May require on-call availability and may require working during non-business hours and on weekends.

This position may work with and/or support systems that maintain or process sensitive institutional data as defined by university policy.  Successful candidates must comply with federal, state and local law and/or university policies or agreements that require the university to implement specific privacy and security safeguards including, but not limited to:  ITAR, EAR, HIPAA and FISMA.  Responsible for protecting data and information from unauthorized release or from loss, alteration or unauthorized deletion; and, following applicable regulations and instructions regarding access to computerized files, release of data, etc. as stated in a computer access agreement.

Diversity, Equity and Inclusion

The University of Michigan Information and Technology Services seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to maintain the excellence of the University and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.

Comprehensive Benefits

The University of Michigan Benefits Office is committed to offering a high-quality benefits package to support faculty, staff and their families.  Learn more about our 2:1 retirement matching, healthcare plans with nationwide coverage including prescription drug coverage, three dental plans, a vision plan, flexible spending account, well-being programs, long-term disability, automatic life insurance, general legal services, three early childhood centers, time away from work and work-life programs to promote balance.  Learn more at https://hr.umich.edu/benefits-wellness

GO BLUE!

• The University of Michigan is ranked the No. 3 public university in the 2020 U.S. News & World Report’s annual report of the nation’s best undergraduate colleges and universities.
• The University of Michigan is ranked No. 6 on Kiplinger’s list of Best Values in Public Colleges, again making U-M one of the nation’s best values in higher education for in-state students.  The ranking highlights colleges and universities that combine outstanding education with economic value.
• For the third straight year, the University of Michigan maintained its position as the 15th top university in the world, according to the Times Higher Education World Reputation Rankings.
• The University of Michigan maintained its ranking as the top U.S. public university in the QS World University Rankings for 2019-20 and ranked 21st among all institutions on the list, moving down one spot from last year in the ranking released Tuesday, 06/18/2019.

Job openings are posted for a minimum of seven calendar days.  The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

The University of Michigan is an equal opportunity/affirmative action employer.