Program Coordinator for Auxiliary Services

Under the direction of the Director of Auxiliary Services, the Program Coordinator for Auxiliary Services is responsible for independently performing professional work of some difficulty using established policies, procedures, precedents and guidelines; does related work as required. Acting as a key member of the Auxiliary Service team, receives, greets and directs students, parents and staff,  answers questions, explains procedures, clarifies forms, and gives instructions in a professional, friendly and knowledgeable manner. Will exercise problem-solving skills to quickly assess individual situations and respond accordingly. Will serve as the primary point of contact within the Auxiliary Services Department.

Responsibilities:

• Reviews and interprets applicable principles, federal and/or state laws and regulations in the course of official duties.
• Participates in the selection of and supervises subordinate staff including clerical, part-time and/or student workers.
• Monitors the work of students and/or staff, identifies problem areas and makes suggestions for improvement.
• Consults with the supervisor concerning problems encountered in the work; makes recommendations for resolution.
• Establishes liaison and coordinates activities with other staff or organizations that relate to or impact on assigned responsibilities.
• May serve on standing and ad hoc committees.
• Attends and participates in meetings or college events related to assigned responsibilities.
• Compiles and analyzes statistical, financial and other data.
• Prepares clear, technically sound, accurate and informative reports containing findings, conclusions and recommendations.
• Prepares correspondence in the course of official duties.
• Maintains essential records and files.
• The following is representative of specific duties which may be assigned at this level. This list is not conclusive.
• Supervises the fiscal affairs of the activities or organizations supervised including preparing and recommending the budget, review of income and approval of expenditures.
• Provide backup support to open and receive purchase order requisitions utilizing University systems.
• Provides access to and/or develop and implements training, seminars and workshops for students and/or staff.
• Monitors equipment and/or supply inventories, prepares laboratory set-ups and insures that safety standards are met.
• Supervises and/or plans, schedules, markets and implements program events.
• Reviews, evaluates and processes service contracts for approval.
• Develops informative materials for publication. Print materials and Graphics.
• Represents the college at conferences, meetings, seminars and to the public as required.
• Process meal plans in Banner and Blackboard Transaction System; or any method used to post debits and credits to student ID and tuition bill.
• Process Red Hawk Dollar deposits in Banner and Blackboard Transact; or any method used to post debits and credits to Student ID and tuition bill.
• Process Dine on Campus web (DOC) purchases.
• Manage and create content for social media (writing posts, scheduling posts, reminding students of deadlines, events, etc.)  Run reports on social media analytics monthly to ensure outreach steadily increases.
• Create âœhow to❠graphics videos for students to explain purchasing meal plans, the differences between residential meal plans and commuter plans, etc.
• Monitor and respond to generic office emails (RHD email, MSUdiningser email, CardServices email).
• Proficient with ID Office procedures. Monitor and approve/reject online photo submissions and questions filtered through the eAccounts website.
• Assist with orientations for ID Office, Dining Services, Red Hawk Dollars and Bookstore.
• Assist in training new ID Card Office student workers.
• Manage mystery diner program for MSU Dining Services and post mystery diner funds for the Chartwells Mystery Diner Program.
• Run weekly reports via Blackboard Reporting and adjust accounts if needed based off reports (Stored Value accounts in the negative, total remaining flex, average block usage, etc.).
• Schedule police coverage for the Red Hawk Diner throughout the semester.
• Obtain quotes from outside vendors and services for departmental projects. Evaluate and make recommendations based on findings.
• Confirm and send new merchant information to Blackboard (BBOne / Off Campus Merchants) to be added in the Red Hawk Dollars Program.
• Monitor and Respond to Department Card Request for new and replacement Department RH$ cards.
• Manage online Food Waiver submissions for Student Events on-campus.
• Run workshops in conjunction with the Student Government Association to review Food Waiver process for SGA groups.
• Submit, track and communicate the status of Work Orders for Dining Services and University Bookstore.
• Maintain, manage and edit department webpages on the University website (ID Card Office webpage, Red Hawk Dollars webpage, Auxiliary Services webpage, etc.)
• Create Red Hawk News items to be featured in news emails to students, faculty, or campus.
• Assist in maintaining and updating the Dining Services website.
• Work with Red Hawk Dollar accepting off-campus partners to establish discounts and deals for students using Red Hawk Dollars and pair with off-campus partners for on-campus events for students.
• Manage, edit and update online forms (Meal Plan Change Form, Red Hawk Dollar Account Credit Transfer Form, Food Waiver Form, etc.)
• Support events and activations for campus partners (Coca Cola, Chartwells, etc.)
• Management retains the right to add or change job duties at any time.

Qualifications:

Required:

• Graduation from an accredited college with a Bachelor's degree or equivalency as determined by the appointing authority.
• Two years professional experience in an institution of higher education or in education, higher education or other field that is directly related to the functions of the position to be filled or equivalency as determined by the appointing authority.
• The minimum education experience standards for positions classified under this class title will vary depending upon the requirements of the specific position to be filled. In each case, these minimums will be determined at the discretion of the appointing authority.
• Applicants who do not possess the required education may substitute required experience on a year-for-year basis (30 credit hours is considered one year of college.)
• Wide knowledge of the principles and techniques essential to performance of the specific responsibilities assigned.
• Ability to acquire knowledge of college policies and procedures.
• Ability to acquire knowledge of basic budget principles and techniques.
• Ability to understand, analyze, interpret and apply established law, regulations, procedures, precedents and guidelines.
• Ability to organize assigned work, analyze problems and develop appropriate work methods.
• Ability to advise and counsel students and others concerning college programs, activities and services.

Preferred:

• Knowledge of the following software systems: PeopleSoft, Terminal Four, Workday, Banner, ID Works, Blackboard Transaction, Blackboard Reporting, Sequoia, Dine on Campus, RMS (Residential Management System), Microsoft Office (Intermediate â“ Expert Excel) and Adobe.