Responsibilities:

Under the supervision of the Director of Student Accounts, the Associate Director for Collections is responsible for the college’s past due accounts receivable management service and internal recovery efforts for the collection of all student accounts, such as sending past due follow-up inquiries, negotiating with past due accounts and referring accounts to collection agencies. This also includes focusing on achieving revenue recovery goals while delivering excellent customer service to ensure customer satisfaction and retention.

The Associate Director for Collections is responsible for delinquency management services preventing past due accounts from reaching bad debt status. This position will manage all student payment plans internal and external with third party vendors. The Associate Director for Collections works closely with the Director of Student Accounts, Budget and Finance, other university partners, and outside agencies to ensure internal recovery efforts are successful, to obtain information needed to make decisions affecting extensions of credit, and to develop profiles of debtors to be used in the recovery process. The Associate Director will perform collections reporting, and analytics, maximize collection strategy and efforts ensuring receivables are maintained and within established metric goals. The Associate Director for Collections is also responsible for all credit and collections activities relating to student accounts including Federal Perkins and Institutional Loans.

●Send and monitor delinquent accounts between college and collection agencies
●Formulate, recommend, and implement changes to policy or procedure for a more streamlined collections process
●Maintain documentation to assist agencies in the collection of outstanding accounts
●Manage student outreach plan to ensure students are appropriately informed of account information, clarify delinquent balances, explain financial obligations and payment plan terms
●Adheres to rules and guidelines surrounding collections activities, Fair Debt Collections Practices Act (FDCPA), and internal applicable policies and procedures
●Acts as a liaison between the university and ECSI (Federal Perkins Loans and Institutional Loans)
●Serves as primary back-up to the Student Accounts Associate Director (cashier Functions)
●Responsible for payment plan setup and collection of overdue accounts
●Create promissory note for in-house collection agreements
●Provide backup for collection agency liaison for litigation and delinquent accounts
●Maintain, test and implement TouchNet release payment plan feature pack updates
●Manage and generate tax 1098T forms for students in December
●Other duties that may be assigned

Minimum Qualifications:

●Bachelor’s Degree preferred or 3-5 years’ experience in accounting or finance
●Two to four years of credit and collections experience preferred
●General accounting office experience and previous work on a computerized accounting system preferred
●One to three years’ experience required in handling cash receipts and deposits
●Demonstrated ability to collect funds
●Demonstrated excellence in interpersonal skills, attention to detail and excellent customer service skills a must
●Ability to maintain a high degree of confidentiality
●Strong computer skills required in Microsoft Word and Excel
●Excellent verbal and written skills