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Associate Director for Collections
The New School
Responsibilities: Under the supervision of the Director of Student Accounts, the Associate Director for Collections is responsible for the college’s past due accounts receivable management service and internal recovery efforts for the collection of all student accounts, such as sending past due follow-up inquiries, negotiating with past due accounts and referring accounts to collection agencies. This also includes focusing on achieving revenue recovery goals while delivering excellent customer service to ensure customer satisfaction and retention. The Associate Director for Collections is responsible for delinquency management services preventing past due accounts from reaching bad debt status. This position will manage all student payment plans internal and external with third party vendors. The Associate Director for Collections works closely with the Director of Student Accounts, Budget and Finance, other university partners, and outside agencies to ensure internal recovery efforts are successful, to obtain information needed to make decisions affecting extensions of credit, and to develop profiles of debtors to be used in the recovery process. The Associate Director will perform collections reporting, and analytics, maximize collection strategy and efforts ensuring receivables are maintained and within established metric goals. The Associate Director for Collections is also responsible for all credit and collections activities relating to student accounts including Federal Perkins and Institutional Loans. ●Send and monitor delinquent accounts between college and collection agencies Minimum Qualifications: ●Bachelor’s Degree preferred or 3-5 years’ experience in accounting or finance
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