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Medical Director, Quality
Cedars-Sinai Medical Center
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Medical Director, Quality
Cedars-Sinai Medical Center
Details
Salary:
Open
Type:
Full-time
The Medical Director for Quality and Clinical Performance works closely with the Chief Medical Officer and the Director, Quality and Performance Improvement, to promote the highest quality of care and to enhance the culture of safety in the Cedars-Sinai Medical Network. Working in a dyad relationship with the Director, Quality and Performance Improvement, the incumbent oversees processes to ensure reliable performance around preventive and chronic care outcome measures for all accountable populations and programs. This involves collaborating closely with key physician leaders, primary and specialty providers, and operational leadership to prioritize efforts, implement new initiatives and communicate updates and changes relevant to the quality program. Incumbent develops strong relationships with stakeholders including health plans. Incumbent works with analytic partners to track and trend performance and create feedback mechanisms to physicians and operational team. Working in a dyad relationship with the Director, Quality and Performance Improvement, and the Director, Risk Management, the incumbent oversees the Voice of the Customer program, providing clinical input to patient complaints and grievances, analyzing trends, and working with operational teams to streamline service recovery and enhance the patient experience. Incumbent facilitates processes to support provider teams and represent patients when managing difficult interactions. Provides support to the Quality team in efforts to promote a Culture of Safety, including promoting incident reporting, transparent communication and a no-blame approach to errors. Works closely with the Chief Medical Officer on processes related to Credentialing and Peer Review. Uses data to understand problems and to identify tactics for improvement.
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Internal Number: HRC0379451
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