The Pharmacy Operations Manager, Central Distribution is responsible for overseeing the medication distribution systems of the central pharmacy and leading the team of pharmacists, pharmacy technician supervisors, pharmacy technicians, and pharmacy interns that work in these areas. This individual assumes primary responsibility and accountability for the provision of safe, effective and timely medication preparation and delivery in a consistent and reliable manner. This manager is responsible for day to day operations, personnel management and quality oversight of the central pharmacy and is accountable for appropriate financial and human resource utilization in these areas. The Pharmacy Operations Manager will actively monitor and, when appropriate, implement improvements in operational efficiency, quality control and financial performance. In short, this manager sets the standard for excellence for the department’s central pharmacy distribution services and designs pharmacy operations to collaboratively, safely and effectively support patient-centered care and clinical pharmacy programs.

Other Responsibilities include:

• Serves as a subject matter expert in pharmacy automation and distribution systems, including decentralized automated dispensing cabinets and centralized carousel technologies
• Assures compliance with controlled substance regulations and manages medication use processes to prevent and monitory drug diversion
• Collaborates with automation vendors and information services (IS) resources to optimize automated distribution systems to appropriately maintain and control medication inventory and enhance efficiency and effectiveness of the distribution system
• Develops distribution workflows that minimize waste and improve operational efficiency, reliability and safety
• Oversees the distribution and management of emergency code carts and kits throughout the hospital and ambulatory care areas
• Actively monitors and evaluates distribution systems for operational, quality and financial efficiency and routinely benchmarks internally and externally against local and national best practices
• Directs the activities of staff who work within assigned areas, oversees staffing models and pharmacist and technician daily coverage of operational areas, provides supervision of staff, and ensures the accuracy of employee timecards and leave records
• Oversees pharmacy staff development, new employee orientation, and ongoing training of pharmacy staff
• Participates in the recruitment and retention of competent Pharmacists, Pharmacy Technicians, Pharmacy Technician Supervisors and Pharmacy Interns
• Performs personnel performance evaluations and implements performance improvement and corrective action plans when necessary
• Facilitates and supports staff, resident and student training experiences and competency assessments
• Develops and enforces policies and procedures and ensures they are updated, understood and followed by staff in coordination with other members of the management team
• Coordinates with members of the supply chain and finance teams on matters related to drug and supply use, inventory management and billing integrity
• Maintains an emphasis on ongoing quality, safety and productivity initiatives
• Actively manages human, capital, and operational resources to collaboratively support patient care services, medication safety systems, regulatory compliance initiatives, and quality assurance programs throughout the Department of Pharmacy
• Maintains effective communication with their staff, other members of the administrative and leadership teams, colleagues throughout the MGH Department of Pharmacy, and other institutional departments
• Assumes other responsibilities in the management of the department as delegated by the Assistant Director of Pharmacy Operations, Director of Pharmacy Operations, and Chief Pharmacy Officer

The Central Pharmacy Operations Manager reports to the Assistant Director of Pharmacy Operations and works closely with other operations and clinical managers to advance pharmacy practice and patient care services throughout the institution. This manager will also work closely with the Pharmacy Information Systems (Pharmacy IS) team and nursing leadership to ensure pharmacy distribution systems are optimized and properly maintained. This manager will also work with the Director of Pharmacy Operations, Chief Pharmacy Officer and the pharmacy leadership team in the development of goals for the department and work with other managers and colleagues throughout MGH to facilitate the accomplishment of these goals.