Albright College, a liberal arts college in Reading, PA, is seeking an Assistant Director of Student Accounts.  This person will be responsible for providing quality customer service by performing a variety of student account functions that includes assisting in the student billing of all education programs and collections, payment plans and payment options for students and families.  Collaborate with the Financial Aid Office and other departments of the College to ensure all functions are performed in compliance with College, Federal and State policies.

Essential Job Functions:

1.       Act as a point of contact for inquiries from students, parents, staff member and other departments via the telephone, email or walk in traffic

2.       Organize all billing calendars and conducts global assessment of tuition charges and collections thereof for students enrolled in the School of Professional Studies

3.       Discuss payment plan options, offer payment figures and corresponding due dates, explain billing policies, late fee processing and appeals and account holds

4.       Apply  charges and credits from other college departments to tuition accounts via excel imports or manual entry for the following: Bookstore, Snack bar, Library, Public Safety, Class Trips, Student Organizations, Private scholarships

5.       Process charge/credit imports and private loan disbursements via Self-Service Powershell to Power Campus software

6.       Manage the monthly payment plan module in Transact/Cashnet

7.       Process account closeouts due to withdrawal from the College

8.       Establish, prepare agreements and monitor the internal payment plans for non-enrolled students

9.       Research student accounts with outstanding account balances, document collection attempts, process holds accordingly

10.   Manage the third party billings for payment by government entities, employers and other outside companies

11.   Manage the Student Government Association fundraising events as it relates to the student account

12.   Coordinate and monitor the deferred payment plans in the Graduate program and School of Professional Studies

13.   Assist with collection efforts of past due accounts 

14.   Prepares and reviews files for submission to collection agencies

15.   Assists in the monthly servicing activities of Perkins loans and applies holds accordingly

16.   Assist in the annual 1098T preparation and distribution.

17.   Prepare and evaluate student account refunds in accordance with Title IV regulations and college policy

18.   Perform account reconciliations related to payment plans, refund checks, private scholarships and other clearance accounts as needed.

19.   Complete the daily posting of AR batches in the absence of Student Account Representative

20.   Support College’s policies and procedures in respect to student account appeals with students and parents

21.   Assist in fiscal year end activities and beginning balance processes

Physical Demands:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle, or feel; reach with hands and arms; and talk and hear. The employee is required to stand; walk; sit; and is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. 

The individual is routinely exposed to indoor conditions, minimum outdoor weather and temperature extremes, and moderate noise level.

Qualifications/Prerequisites:

1.  COMMUNICATION

• Excellent verbal and written communication skills

2.  SKILLS

• Ability to understand the financial obligations of students and families, and the options available for financing an Albright Education
• Ability to handle sensitive information in a confidential manner
• Strong analytical and critical thinking skills
• Excellent verbal and written communication skills
• Excellent customer service skills
• Displays organization and prioritization skills in  daily/weekly/monthly duties
• Ensures exceptional follow-up and follow through on necessary tasks
• Ability to work in a team-oriented environment
• Strong Microsoft Office skills primarily Word and Excel

3.  EMPLOYMENT EXPERIENCE

• 3+ years’ experience in billing, collections and customer service
• Experience in a higher education setting preferred

4.  EDUCATION

• Undergraduate degree in accounting or related field

5.  LICENSES

• N/A

Review of applications for this position will begin immediately and continue until the position is filled. Interested applicants should complete an application by clicking “Apply Now”.  Cover letter, a minimum of two professional references and any other supporting application materials can be uploaded in one document along with the resume.  Optional documents may be submitted can include: proof of education/certification, licenses, and letters of recommendation.  Albright offers a competitive benefits package, which includes tuition remission. 

As the oldest institution of higher learning in Berks County, Albright College has a long history of educating students of academic promise. Founded in 1856, Albright College is a diverse community of learners cultivating integrity, curiosity, connection, and resilience. The college’s flexible curriculum encourages students to combine and cross majors to create individualized academic programs. Close faculty mentorship and numerous experiential learning options create opportunities for Albright graduates to exceed their own expectations. Nationally ranked as a top performer for social mobility, Albright is proud of its wide cultural and economic diversity. Students learn to relate to people from different backgrounds, develop greater self-awareness, and gain a panoramic perspective of the world in order to view problems from multiple perspectives. The experience is valuable to students preparing to enter today’s global workplace, where differences in backgrounds and perspectives are the norm.

Albright College is a liberal arts institution with approximately 1750 students, located within an hour of Philadelphia and three hours of New York, Baltimore and Washington, DC. Additional information about Albright College is available at www.albright.edu.

At Albright, we believe our differences make us stronger and empower us to better understand and respect one another in a just and fair manner. With this in mind, the College recruits, houses, educates, employs, supports, and generally celebrates people of all statuses, identities, and backgrounds, including, but not limited to, race, ethnicity, national origin, citizenship status, religious or spiritual identity, gender and gender identity, sexual orientation, marital and parental status, veteran status, political affiliation, and physical and mental ability. Albright College is an EEO employer and, as stated above, is actively committed to inclusivity within its community. In pursuit of that, we actively encourage diversity in all dimensions among applicants for this position. Additional information about Albright College is available at www.albright.edu.