About Us As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.
We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.
Our employees use the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.
General Overview
The Quality Patient Experience (QPE) department delivers on the Board's vision to advance a culture of treating patients with dignity, respect and equity; within our institutions and in the communities we serve; promote a reliable, consistent, and coordinated care experience across institutions; and achieve the best clinical outcomes possible. The Flexible Services Project Specialist will report to the Project Manager of the Health Equity Team, working in partnership with Program Director and Associate Chief Quality Officer, and will provide project management for the ongoing work of the Medicaid ACO Flexible Services program across Mass General Brigham. Flexible Services is a program which links clinically complex Medicaid ACO enrollees with unmet health related needs to community-based organizations to receive nutrition and housing sustaining services. The project specialist will be responsible for executing key administrative functions related to program operations and work closely, ensuring successful operations, with Mass General Brigham clinical teams and with community organizations. The position is funded through December 2022.
Principal Duties and Responsibilities • Provide project management for the ongoing work of the Flexible Services program across Mass General Brigham. • Track progress across multiple initiatives, identify and flag bottlenecks and risks. Has ability to manage and prioritize across multiple projects to meet deadlines. • Able to prioritize needs of traditionally underserved populations, elicit and incorporate diverse perspectives. • Support the monitoring and evaluating of the Flexible Services intervention. • Audit invoices for the program and work collaboratively with the PHM Budget team. • Prepare presentations, meeting materials, minutes, and action plans. • Develop a dashboard for referrals, issues and outcomes. • Support the design of Epic tools to facilitate referrals to community based organizations • Work closely with Partners providers and other departments within Partners to implement the initiative. • Translate contract requirements into summary materials and timelines for staff education and program evolution. • Coordinate with internal and external community supports for the Medicaid population.
Qualifications Qualifications
• Bachelor's degree required; Master's Degree in public health with focus on health management/policy, biostatistics, epidemiology or other related fields strongly preferred. • 2-3 years' experience required, healthcare or health policy experience strongly preferred.
Skills/Abilities/Competencies Required
• Strong organizational, administrative, and project management skills • Ability to prioritize and resolve critical issues efficiently and effectively • Ability to work with all levels of an organization • Ability to effectively present ideas and information • Strong written and verbal communication skills • Strong commitment to customer service • Experience with Microsoft Office applications • Ability to work independently • Ability to flex within a dynamic organization/policy environment. • Travel to Mass General Brigham sites for meetings
EEO Statement Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.
Partners Healthcare System Inc. is acting as an Employment Agency in relation to this vacancy.
Internal Number: 3136958-1435_1607615345
About MGH Institute of Health Professions
MGH Institute of Health Professions, founded by Massachusetts General Hospital in 1977, is an innovative and independent graduate school in Boston that is a member of Partners HealthCare. A progressive leader in developing comprehensive models of health care education, the MGH Institute prepares advanced practice professionals in the fields of nursing, physical therapy, occupational therapy and communication sciences and disorders through a distinctive combination of academic study, clinical practice, and research. More than 1,200 students are enrolled in graduate level and certificate programs, with an increasing number of courses available online. The Institute is accredited by the New England Association of Schools and Colleges (NEASC).
