Department: Educ Ctr for Talent Developmnt
Salary/Grade: TMP/01

Job Title: CTD Summer Program Technology Support Specialist

Marketing Statement:

The CTD Summer Program provides a unique, rigorous, and fun academic summer camp for students in grades 4-12. The Technology Support Specialist works on the Academic side of student support, and works with their collaborative team to create an unparalled experience for students and families from around the country and across the globe.  

Job Summary:

• The Technology Support Specialist works closely with CTD administrators and instructional staff to provide technology support. The TSS also works in collaboration with SESP IT and responds promptly to support requests made by CTD instructors, staff, and families.
• Full-time work June 14 - August 6, 2021. Hours: Monday – Friday, 8:30 a.m. – 4:00 p.m. Occasional weekend support required, to be scheduled in advance. Starting salary $4000 – $4400 stipend depending on CTD Summer Program experience.

Specific Responsibilities:

• Learn and implement CTD and Northwestern Policies and Procedures.
• Uphold and promote the CTD Honor Code.
• Follow all CTD rules and regulations concerning staff conduct, appropriate dress, program procedures, and other responsibilities as set forth in the staff handbook and by administrative staff.
• Assume program-related responsibilities as requested by CTD administrative staff.
• In coordination with CTD IT and SESP IT, respond promptly to requests for troubleshooting and general tech support across all CTD summer programs as ticketed in the ctd-support system.
• Hold regular office hours for instructor technology support with Schoology, Zoom, and/or StEW.
• Assist with backend systems setup, including setting privacy standards on course Zoom accounts, creation of individual course Zoom meetings, and grading criteria input for credit-bearing courses.
• Communicate with academic and administrative staff regarding technology scheduling, student technology issues and resolutions.
• Performs other duties as assigned.

Minimum Qualifications:

• Applicants should have extensive knowledge of and a keen interest in computer technology and audio-visual equipment and possess strong customer service skills. Tech/computer service background required; facility in Mac OS and Apple products required; academic support experience preferred. Applicants should display strong organization and problem-solving skills and should be self-starters, motivated, flexible and adaptable, have a professional demeanor, demonstrate a positive attitude, and serve as role models for students and other staff members. Applicants should also exhibit a strong work ethic and commitment to teamwork. Graduate students with technology systems management experience, and teaching professionals with school technology management experience are encouraged to apply.

Preferred Qualifications:

• Academic support and/or technology center experience preferred. Experience with SMS systems such as Schoology and enterprise-level Zoom video conferencing software strongly desired.

As per Northwestern University policy, this position requires a criminal background check.  Successful applicants will need to submit to a criminal background check prior to employment.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Hiring is contingent upon eligibility to work in the United States.