Strategically manages multiple multi-family real estate accounting teams through the planning, organization, and staffing for a department to ensure client service needs are met. Develops and implements department and corporate initiatives. Manages client relationships for multiple strategic accounts.


ESSENTIAL DUTIES AND RESPONSIBILITIES

Functions as a single point of contact for a market and/or Strategic Account Client. Strategically builds relationships with key stakeholders and leadership members both internally and externally, to ensure service levels are being met.

Plays an active role in department or corporate initiatives that support business process improvements. Makes recommendations and assists in the implementation of project plans.

Reviews and analyzes scope of service changes from team managers, and prices additional services based on in-depth knowledge of the department's pricing platform. Identifies and recommends consulting opportunities to managers, market leaders, and/or clients. Creates pricing estimates for new business opportunities. Ensures monthly pricing allocations are accurately entered into PeopleSoft.

Participates in new business proposals in conjunction with multi-family Real Estate professionals or on behalf of the Accounting Department.

Troubleshoots and resolves complex issues involving clients, personnel, and internal and external customers.

Continuously evaluates departmental processes to ensure maximum efficiencies, conformity to internal policies and procedures as well as supporting internal controls.

Participates and/or leads all aspects of internal and external property and client transitions. Works with other internal teams in handling special requirements as defined in the Management Agreement and scope of services in the Financial Services Agreement.

Performs other duties as assigned.


SUPERVISORY RESPONSIBILITIES

Manages the planning, organization, and controls for the multi-family accounting department. May be responsible for a mix of direct and matrix reports. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination. Effectively recommends same for direct reports to next level management for review and approval. Monitors appropriate staffing levels and reports on utilization and deployment of human resources. Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising and rewarding performance and retention. Leads by example and models behaviors that are consistent with the company's values.