• Job Type: Officer of Administration
• Regular/Temporary: Regular
• Hours Per Week: 35

Position Summary

The Department of Systems Biology Information Technology (DSBIT) is a core facility at Columbia University's Medical Campus. We manage an impressive academic computing environment devoted to research in molecular and systems biology. DSBIT's objective is to provide high-level support for numerous Columbia University research institutes, including the Herbert Irving Comprehensive Cancer Center, the Institute for Cancer Genetics and the JP Sulzberger Columbia Genome Center.  

DSBIT is searching for a dynamic individual to join our talented support team. The Desktop Administrator position provides frontline desktop support for DSBIT operations. The position requires significant customer service skills involving emails, ticketing system, phone and face-to-face communication. This is a fast paced environment that requires strong time-management skills and a team-oriented individual with an eagerness to support researchers & their diverse needs.

Responsibilities

• Core responsibilities include: Install, configure, and manage a mixture of Windows, Mac, Linux desktops, and laptops.  Install a wide-range of scientific applications. Create and manage user accounts. Configure and maintain printers, scanners, copiers, and mobile devices. Troubleshoot technical issues based on user service requests and escalate complex problems to management. Conduct device inventories, document technical procedures and provide A/V support for conferences.

• Other related duties as assigned by the Director of IT Services and Manager of IT Services.

Minimum Qualifications

• Bachelor's degree and/or equivalent in education and experience, plus two years of related experience. Must have strong communications and interpersonal skills.

Preferred Qualifications

• Bachelor's degree in computer science, or similar field; professional experience supporting Windows & Mac computers and Microsoft Office in an enterprise environment.

_________________________________________________________________________

Other Requirements

• Demonstrate basic technical aptitude and show an interest in learning new technologies. Must be personable and have the ability to clearly communicate and follow instructions.

• The physical ability to lift computer equipment is needed and occasional off-hours duties may be required.

Equal Opportunity Employer / Disability / Veteran

Columbia University is committed to the hiring of qualified local residents.