Key responsibilities include:

• Significant interaction with member leaders, serving as the staff liaison to the Credentials and Membership Committees, as well as the International Committee. Provide support including scheduling, agendas, meeting minutes and project management, enabling committees to execute their missions and objectives. Review and prepare membership applications for committee review and recommend process improvements to committee chairs.
• Significant interaction with ASCRS departments including but not limited to:
  • Marketing/communications, by providing website content specific to membership recruitment, retention and related activities.
  • Meetings and events, by ensuring data and processes that rely on member status such as discounted meeting registration are accurate and reliable. Manages the membership outreach that is a critical part of the Annual Meeting.
  • Association governance, by recommending and producing data reports that support the annual Executive Council nomination and election process, nominations for Honorary Fellows, and the annual committee appointment process.
• Participate in budget creation, monitoring revenue/expense for assigned activities.
• Manage relationships with key vendors
• Perform other duties as necessary.

Member Services

• Manage dues generation and renewal procedures for all members. Manage the timely invoicing of all members (digital and print, when applicable).
• Team directly with member leaders to identify and implement strategies to re-engage with previous ASCRS members and promote ASCRS within and outside the colorectal surgery speciality with a specific focus on residents and early career surgeons.
• Identify, recommend and develop new programs and benefits to meet the evolving needs of members
• Ensure the member services team is trained and responds in a timely manner to all customer service inquiries via email and phone calls e.g password resets, professional category and institution changes and other specific and general association inquiries.

Database Management & Reporting

• Own the staff team role as AMS (iMIS) expert.
• Develop and expand standard and customized database reports.
• Maintain membership records and continuously update the membership database to ensure data quality.
• Produce and evaluate monthly membership reports and analyze trends in data.
• Produce the annual (print) member directory.

What qualifications are needed? 

• BA/BS degree or equivalent experience and at least 4 years of recruitment, retention, reporting and member service experience preferably in health care society membership or association membership.
• Experience working remotely (we are a 100% virtual Society), within a small team environment wearing multiple hats. You are flexible and understand the need to be nimble in a small organization.
• Strong collaboration skills across all levels. You possess leadership qualities including empathy and accountability, to form strong relationships with internal and external stakeholders.
• Ability to address/resolve member issues quickly, using a clear, thoughtful manner and “member first” service perspective.
• Highly proficient in the use of Microsoft Office products. Intermediate to advanced experience with iMIS or similar AMS, including reporting. A digital citizen with advanced knowledge of Excel, Survey Monkey, and data analysis tools. Experience with membership application and review process in other medical organizations is helpful as is basic web editing.
• Creative and innovative with the ability to work efficiently and meet deadlines. You have a proactive and positive approach to process improvement and learn on the fly.
• Ability to travel up to 15 days a year to ASCRS meetings (when the pandemic permits).

What's in it for you?

• Virtual office/work at home with one-day-a-week co-work space for staff meetings and collaborative work for staff located in the Chicago area (when the pandemic permits).
• Medical/Dental/Vision insurance.
• Short and long term disability insurance.
• Life and AD&D insurance.
• 401(K) plan with employer match.
• Generous PTO, holiday and comp time.

The American Society of Colon and Rectal Surgeons (ASCRS), and the Foundation of the American Society of Colon and Rectal Surgeons is an Equal Opportunity Employer