The Director of Golf Operations plans, directs and manages a comprehensive golf program, providing leadership and direction to Cleveland Metroparks golf operations, including clubhouse operations and course turf maintenance, in a manner that will create a favorable image, increase usage, provide outstanding services, and enhance revenue.  The Director of Golf Operations assures high-quality golf services and facilities for the public’s recreation and enjoyment.  Plans, directs and coordinates the activities involved in complex and varied clubhouse and maintenance operations of all golf courses within the Park District.  Assures a high level of services and maintenance so as to provide quality user satisfaction consistent with the Park District’s mission, goals, and policies.  This position reports to the Chief Operating Officer.

• Effectively supervises assigned employees, including the following:
• Interviews, selects and trains employees;
• Coaches employees in proper job performance techniques and procedures;
• Directs work of employees and sets/adjusts hours of work;
• Maintains records on employee productivity and appraises employees' productivity and efficiency to recommend promotions or other changes in status;
• Handles employee complaints and disciplines employees when necessary;
• Apportions work among different employees;
• Monitors or implements legal compliance measures;
• Determines the type of materials, supplies, or tools to be used by employees and controls the flow and distribution of materials and supplies; and
• Provides for the safety of employees and the property of Cleveland Metroparks.
• Regular and predictable attendance is expected and required. All Cleveland Metroparks employees must be prepared to work flexible schedules, including evenings, weekends, and/or holidays as required.
• Plans, directs, oversees and manages golf turf and clubhouse operations, including budgeting, revenue, staffing, golf programs, daily operations, retail operations and special events, etc.  Develops and recommends plans for future golf programs and facilities.
• Evaluates golf turf maintenance and clubhouse operations.  Initiates steps that will improve levels of efficiency and quality.
• Works closely with the Chief Executive Officer and Chief Operating Officer in developing guidelines for Park District goals and policies regarding the golf courses. Implements golf operations (turf and clubhouse operations) policies and procedures to golf management and employees.
• Directs golf managers, and clubhouse managers in developing work plans, including priorities to assure maximum utilization of personnel, supplies, equipment and other resources.
• Effectively supervises assigned employees through planning, organizing and prioritizing work assignments.  Effectively communicates and instills teamwork among assigned employees through staff meetings, written communications, and schedules work review sessions.  Encourages a consistent flow of communications in a manner that will assure a clear understanding of division needs and issues, promoting sound teamwork and problem resolution.
• Develops, implements, and maintains an aggressive revenue generation program.  Works closely with Department of Marketing to develop advertising and promotions; secures sponsors for events, initiatives, and services.  Evaluates golf operations to determine if desired results are being achieved.
• Develops and manages operating and capital budgets for Golf Operations in a manner that assures effective use of financial resources.  Directs purchase of materials and services in accordance with Park District guidelines and policies.  Coordinates with appropriate managers in preparation of budget and budget administration.
• Participates in long-term and short-term planning within the division, and as required, District-wide.  Communicates, exchanges information, and provides constructive relationships within the golf operations division.
• Provides public information in response to inquiries with respect to golf courses.
• Works with Chief Operating Officer or Director of Construction in scheduling specialty equipment and work crews; exchanges information with Park Operations to assure efficient golf operation.
• Assures the proper preparation of personnel records for submission to District payroll coordinator; accomplishes performance evaluation of golf course managers.  Supports performance management system within the golf operations division. 

Other Functions:

• Updates and enhances own knowledge by involvement in continuing education for professional growth (i.e., attends relevant conferences, seminars and certification programs).
• Keeps the Chief Operating Officer promptly informed of key/significant issues or concerns.
• Carries out duties and responsibilities in a safe and efficient manner to maintain a safe work environment and surrounding area for oneself, co-workers and public.  Responds to hazardous situations and/or potentially unsafe conditions by taking corrective action as capable and promptly notifying supervisory personnel.
• Supports Cleveland Metroparks policy of non-discrimination of employees in the workplace and maintains a workplace free of harassment.  Seeks to achieve cultural diversity within golf operations division.
• Performs related duties as assigned or apparent.