JOB SUMMARY

Working under general direction, responsible for managing operations and administrative support for a business unit or large department. Manages and oversees budgeting, process improvement, controls for specialized software and other functions enabling the department or business unit to meet objectives in an effective and efficient manner.


ESSENTIAL DUTIES AND RESPONSIBILITIES

Acts as key financial and logistical liaison and/or resource between management to either: an LMA (Local Market Area), business unit, large department or work group. Works with management team(s) to identify, develop and implement strategic plans to achieve goals. Implements actions for improvement and practical solutions as approved by management.

Responsible for business metrics, strategic management of project resources, developing processes and standards to streamline overall business operations. Conducts special financial and business studies and other duties as assigned by management. Produces routine and ad hoc financial reports, packages and pro forma analyses for management and business unit.

Prepares reviews and monitors data reports including Accounts Receivable, Income, EBITDA, pipeline and other business metrics. Analyzes income and expense trends to identify opportunities to improve profitability. Makes recommendations on revised controls and implements actions for improvement.

Oversees submission of reports/request deadlines. Coordinates work with other departments. Compiles and reviews statistics and market data and adds commentary to complete analysis reports required for acquisitions, transitions and/or business proposals.

Responsible for troubleshooting and resolving complex inquiries and requests from internal and external clients. Develops project plans and costs, including personnel and fiscal requirements to achieve defined objectives. Provides updates relative to project resource and fiscal plans.

Leads and facilitates communication of best practices, policies, procedures and initiatives to support field operations. Ensures shared knowledge to implement process improvements. Facilitates process improvement by engaging appropriate resources in issue identification and resolution.

Acts as system administrator for specialized software utilized by the business group to support its operations. Maintains systems by researching and resolving problems, maintaining system integrity and security. Coordinates software/release upgrades with IT. Prepares and provides training and reference material to assist users.

May train new team members on policies, procedures, processes, administration and governance.

Performs other duties as assigned.


SUPERVISORY RESPONSIBILITIES

Provides formal supervision to individual employees within single functional or operational area. Recommends staff recruitment, selection, promotion, advancement, corrective action and termination. Plans and monitors appropriate staffing levels and utilization of labor, including overtime. Prepares and delivers performance appraisal for staff. Mentors and coaches team members to further develop competencies. Leads by example and models behaviors that are consistent with the company's values.