Job Description

Rockwell Automation, the world's largest company dedicated to industrial automation, employs about 22,000 individuals globally, makes its customers more productive and the world more sustainable. Throughout the world, our flagship Allen-Bradley(r) and Rockwell Software(r) product brands are recognized for innovation and excellence, and serves customers in more than 80 countries worldwide.When you choose Rockwell Automation, you join talented employees who have helped us establish our leadership position in the automation industry over the past century.You join a diverse, inclusive and global community with a passion for innovation. A place where you can partner with great minds and inspiring people.As much as we focus on our customers, we know our employees are key to our success and future. Helping you develop a rewarding career is a top priority. Because when you succeed, we succeed.Key Responsibilities:Manages the Adoption of purchased Software to ensure the efficient implementation and drives necessary support to support customer success and ultimately the renewalUses data and workflow information from Customer Success Platform (Gainsight) to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolioTranslates available customer data contained within Customer Success Platform and other sources into value delivered to customer by engaging Services contracts and software subscriptionsCommunicates value delivered to customer on a periodic cadence using QBR methodology and other means of communication/cadencesFoster a cohesive team environment with Sales, Delivery and Distributor team members on behalf of customer. Collaborate with team members to ensure an optimal customer experience QualificationsBachelor's degree in Business Administration, engineering or related fields.At least 12 years of work experience and experience in working with customers in a commercial and/or technical capacity.Experience with understanding customer buying behaviors & processes.Have knowledge on how services are organized and delivered - Collaborate with them on behalf of customers.Ability to motivate and work with others to make customers successful.Commercial acumen. Ability to collaborate and build trust with sales.Capable of developing, communicating, and executing a services ARR strategy at a corporate level.Excellent presentation and communication skills (written and verbal) to various levels of customer's organization.Comprehending the needs and requirements of customers in order to bring strategic value to them. Promoting customer needs as the key driver for business goals and initiatives.Self-starter with strong collaboration skillsCapability of Managing Multiple Priorities.Ability to work with cross functional teamsFluent Portuguese / English, Spanish desirable ""