Washington University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, genetic information, disability, or protected veteran status.

This position is full-time and works approximately 37.5 hours per week. This position must be available to respond to incidents after normal hours and required to travel between campuses as needed.

This position is in the Provost's Office.  This position is for the Danforth Campus.

POSITION SUMMARY:

The Senior Project Manager (PM) III position’s purpose is to direct and manage assigned functional or technical project work as part of the overall Workday Student implementation.  The PM is responsible for ensuring that the assigned project team and subject matter experts completes the project within budget, on schedule and within scope, and manages the project process per the standards and guidelines of the Portfolio and Project Management Office and leveraging Workday’s standard methodology.

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Project Initiation:

• Develops project charter, budget and work breakdown structure (WBS) and other required components of the project plan in collaboration with other program project managers and leads (change management plan, scope management plan, cost management plan, risk management, procurement management plan, stakeholder management plan, communications management plan, quality management plan, human resource management plan).
• Identifies needed resources (particularly campus resources external to the core project team), assigns responsibilities and develops timeframes to facilitate successful completion of project activities and deliverables.
• Lends expertise to teams and task forces.
• Coaches more junior project managers/project coordinators.
• Uses methodology to develop plans, assign roles and responsibilities; authors improvements to methodology.

2. Project Execution:

• Manages execution of project plans in collaboration with other program project managers and vendor resources.
• Assigns, directs work to project team and coordinates allocation of resources (e.g. resource analysis and management).
• Leads and motivates project team to meet specific deadlines while meeting satisfaction expectations.
• Assures and tracks all necessary project deliverables are completed according to specification in the quality plan (e.g. internal resources and vendor resources per vendor contracts).
• Tracks actual results to plan and analyze impact to report status: takes corrective action and/or escalates to the Project Directors.
• Manages the stated scope and requirements assuring changes are highlighted (e.g. change requests), understood and approved by owner.
• Manages project risks and issues; directs project team to identify and resolve problems. Escalates to the project directors for risk or issues that will impact the go live date.
• Relies on extensive knowledge and professional discretion to achieve goals.
• Manages and controls all assigned functional or technical tasks and activities of the program to minimize potential impact to the Workday deployment.

3. Project Execution - Stakeholder Management:

• Works with project communications team to draft and execute project communication plan. 
• Develops and communicates project goals, responsibilities, expectations, risks and feedback with all parties in a timely manner. 
• Works with the project communications team to set and manage customer and stakeholder expectations specific to the project via project status reports, presentations and other tools.
• Works with project communications to set and manage campus resource needs to set expectations early.
• Assures documentation of project decisions are tracked and managed according to the project’s decision management plan to share with stakeholders.
• Communicates project direction, approach, priorities, events and status to all assigned functional or technical project resources to successfully execute the work.
• Builds working relationships with team members, vendors and other departments involved in the projects (e.g. PPMO, technical/functional areas, etc.).
• Influences decision-making on projects; works with project directors, key stakeholders, sponsors and senior management to secure acceptance and approval of deliverables.
• Escalates resource issues to the Project Director.

4. Project Execution - Manages project procurements and external service providers within span of control:

• Collaborates with Project Directors to review vendor performance.
• Reviews monthly vendor invoices and raise any concerns issues.

5. Project Execution - Financial Management:

• Collaborates with Project Directors to develop project budget.
• Manages project costs and forecast to budget.
• Identifies and manages budget risk.
• Collaborates with Project Directors to identify and quantify impact of project changes on budget.
• Develops change requests for review with governance committees of project changes.

6. Project Closure:

• Conducts lessons learned.
• Closes out any procurements.
• Ensures project papers and metrics are appropriately archived.

7. Performs other duties as assigned.

• Bachelor’s degree or equivalent experience, plus seven years of relevant experience, or an equivalent combination of education and experience.
• Relevant experience includes leading work (or projects) in the IT industry demonstrating technical and/or business expertise; achieving resolution to complex technical or business issues, and providing direction and leadership to a project team.
• Demonstrated skills in project management and analysis, negotiation, systems analysis, leadership and team building, client relationship management, process improvement, strategic planning.
• Ability to work independently and proactively.
• Proven ability to creatively solve problems and to influence outcomes through persuasion, effective communications and relationship building.
• Strong familiarity with project management software, such as Microsoft Project, Planview and/or Smartsheets.

• Prior experience in a higher education technology environment.
• Prior experience in a matrix management structure in which you rely on other leaders for delivery of portions of your service.
• PMP certification.
• Experience with ITIL framework.
• Extensive experience using project management and various systems development methodologies and Agile techniques.
• Experience managing project(s) that resulted in providing a new service.
• Experience working with multiple external vendors to deliver portions of the project.
• Team Skills: Supports teammates at all times and in any way necessary to maintain a productive, energetic, efficient and dynamic WashU functional and technical team. Communicates effectively and frequently both verbally and in writing with other members of the team. Collaborates with other teammates to provide assistance, and expertise, as well as to receive expert input and assistance from others delivering the best solution and experience for the customer.
• Customer Service: Possess an aptitude for patience, professionalism, tactfulness and empathy. Enthusiastic and committed to helping others and exhibit the ability to quickly assess the specific needs of the customer to determine an appropriate course of action. Ability to quickly defuse stressful or anxious situations.  
• Demonstrated leadership qualities, such as conflict/issue resolution.
• Ability to organize and work effectively in a matrix organization with cross-functional project teams from various departments and locations.
• Excellent organizational and communication skills, both verbal and written.
• Ability to work independently.
• Ability to learn quickly and adapt to new circumstances.
• Ability to work extra hours and adjust schedule and recognize the need to do so.
• Ability to adjust to changes in priorities and demands on time.
• Demonstrated ability to manage environments and leadership using metrics.
• Significant ingenuity and flexibility is expected.

The hiring range for this position is $85,020 - $112,632 annually.

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. Current employees applying for a new position within the university may be subject to this requirement. The screenings will include a criminal background check and, as applicable for the position, other background checks, drug screen, employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

This position is eligible for full-time benefits.  Please click the following link to view a summary of benefits:  https://wustl.box.com/s/8wkhs25yssf0775x9d6nd6vqa7obpth7.

WORKING CONDITIONS:

• The work is normally performed in the offices located across campus.
• There will be activities that require trips to many University offices and offsite locations.

Please attach a copy of your most current signed performance evaluation (completed within the last 18 months) to your online account.  If you have not received a performance evaluation, you may provide two current signed letters of recommendation (written within the last 18 months), preferably to include one letter from either a current or recent former supervisor.  To attach these documents, go to:  My Career Tools, Add Attachment, Attachment Type – Performance Reviews or Letters of Recommendation.