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Posted on 2 April 2020 | 2:40 pm
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Contracts and Special Projects Manager, Auxiliary Business Services and Real Estate - Georgetown University
Georgetown University
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Contracts and Special Projects Manager, Auxiliary Business Services and Real Estate - Georgetown University

Georgetown University

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Details
Posted:
December 10, 2021
Location:
Washington, D.C.
Salary:
Open
Type:
Full-time



Contracts and Special Projects Manager, Auxiliary Business Services and Real Estate - Georgetown University


Located in a historic neighborhood in the nation's capital, Georgetown offers rigorous academic programs, a global perspective, exciting ways to take advantage of Washington, D.C., and a commitment to social justice. Our community is a tight knit group of remarkable individuals interested in intellectual inquiry and making a difference in the world.

Requirements

Contracts and Special Projects Manager, Auxiliary Business Services and Real Estate - Georgetown University

The Contracts and Special Projects Manager serves as a liaison between Auxiliary Business Services and Real Estate, the Georgetown community, and business partners on and off Georgetown's campuses. They assist with contract administration, management and operations, ensuring that the terms and conditions of the contracts are followed and met from both the institution side and the vendor's side. Contract management also requires database oversight and internal tracking using the Georgetown Management System.

The Contracts and Special Projects Manager also serves as the GOCard Office Coordinator, working with the UIS GOCard Team and assisting with the administration of student meal plans; and assisting students and the others in the GU community with financial transactions related to their GOCard accounts.

Reporting to the Director of Operations, the Contracts and Special Projects Manager has duties that include but are not limited to:

Contract Administration
  • Manages the internal contract management system and inputs all contracts for approval and signature.
  • Regularly reviews contracts to ensure that terms and conditions are being met by GU and by the vendors.
  • Develops a calendar of important contract dates and deadlines and creates alerts in the internal contract management system.
  • Supports contract operations and serves as a front-line liaison between vendors and GU.
  • Tracks equipment inventory and asset tracking for all food locations, hotel, print, mail etc.
  • Assists in connections between the parties as necessary when policies, programs, and/or people change.


GOCard Office
  • Manages student meal plans to include adjustments as necessary on students' accounts via StarRez and BlackBoard Transact.
  • Processes GOCard deposit/return requests, as necessary.
  • Collects, schedules and prepares regular deposits received from the GOCard VTS machines.
  • Serves as the liaison between GU and the Aramark Meal Plan Coordinator.


Marketing, Communications, and Promotions
  • Executes the marketing strategy with each vendor on campus and ensures that messaging is cohesive and within GU guidelines and visual identity standards.
  • Manages and coordinates special events with corporate sponsors and the GU community.
  • Oversees the Auxiliary Business Services and Real Estate website and social media platforms.
  • Coordinates articles and media coverage for trade publications, alumni magazine, DC papers and local publications with vendors and communications office.
  • Drives revenue for GU through marketing implementation.
  • Assumes key role in NSO, Move-In, Graduation, and Weeks of Welcome.
  • Manages distribution of in-kind donations to student groups per guidelines.


Operations and Customer Experience
  • Visits and walks through operations as needed to interact with customers and assess the overall success of the operation.
  • Supports mail services and managed print operations
  • Supports the department as the liaison for meetings related to campus events
  • Actively seeks feedback from individual students, committees, and student organizations, as well as from faculty, staff, and key stakeholders -- all toward looking at ways to improve the customer experience, drive satisfaction, and increase revenue.


Work Interactions

The Contracts and Special Projects Manager has daily interactions with the contracts, accounts payable and procurement departments; and interacts with faculty, staff, and vendors. They will also interact with students both individually and as part of groups, prospective students, parents, alumni, and general visitors.

Qualifications
  • Bachelor's degree in business, culinary arts, hospitality management or equivalent
  • At least 5 years of retail or customer service experience, management experience
  • 3 years in engagement and outreach at an educational institution
  • Customer service focus with hospitality as a core interest, as well as orientation for detail and creative solutions
  • Ability to work as part of a team, as well as to prioritize and exercise flexibility during shifting priorities
  • Ability to make smart decisions quickly, to work under stress in a variety of situations, and to remain calm and professional at all times
  • Proficiency with Microsoft Office, Google Apps and social media platforms
  • Availability and willingness to work long and/or weekend hours during peak business period, during evening hours as events may require, and from home during university-designated inclement weather and/or closure


Preferred qualifications
  • Contract management and administration experience
  • Workday, Blackboard and StarRez systems experience


Work Mode: Hybrid 1 Day. Please note that work mode designations are regularly reviewed in order to meet the evolving needs of the University. Such review may necessitate a change to a position's mode of work designation. Complete details about Georgetown University's mode of work designations for staff and AAP positions can be found on the Department of Human Resources Mode of Work Designation.

Current Georgetown Employees:

If you currently work at Georgetown University, please exit this website and login to GMS (gms.georgetown.edu) using your Net ID and password. Then select the Career worklet on your GMS Home dashboard to view Jobs at Georgetown.

Submission Guidelines:

Please note that in order to be considered an applicant for any position at Georgetown University you must submit a cover letter and resume for each position of interest for which you believe you are qualified. These documents are not kept on file for future positions.

Need Assistance:

If you are a qualified individual with a disability and need a reasonable accommodation for any part of the application and hiring process, please click here for more information, or contact the Office of Institutional Diversity, Equity, and Affirmative Action (IDEAA) at 202-687-4798 or ideaa@georgetown.edu.

Need some assistance with the application process? Please call 202-687-2500. For more information about the suite of benefits, professional development and community involvement opportunities that make up Georgetown's commitment to its employees, please visit the Georgetown Works website.

EEO Statement:

Georgetown University is an Equal Opportunity/Affirmative Action Employer fully dedicated to achieving a diverse faculty and staff. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, religion, national origin, age, sex (including pregnancy, gender identity and expression, and sexual orientation), disability status, protected veteran status, or any other characteristic protected by law.

Benefits:

Georgetown University offers a comprehensive and competitive benefit package that includes medical, dental, vision, disability and life insurance, retirement savings, tuition assistance, work-life balance benefits, employee discounts and an array of voluntary insurance options. You can learn more about benefits and eligibility on the Department of Human Resources website.

COVID-19 Vaccination Requirements:

The Georgetown University community is committed to our public health approach and the important role that vaccines play in contributing to the safety of our University and our broader communities. Georgetown University requires students, faculty, staff and visitors to be fully vaccinated against COVID-19 and to have received a COVID-19 vaccine booster shot when eligible, or to have an approved medical or religious exemption. This requirement applies to all faculty and staff, including teleworking employees. Complete details and updates can be found in the Coronavirus (COVID-19) Resource Center.


To apply, visit https://apptrkr.com/2699137







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Internal Number: 2699137
About Georgetown University
Established in 1789, Georgetown is the nation's oldest Catholic and Jesuit University. Georgetown is one of the world's leading academic and research institutions, offering a unique educational experience that prepares the next generation of global citizens to lead and make a difference in the world.
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