The primary functions of the Student Account Advisor II include but, are not limited to, all functions of cashiering, assisting customers in person and via email, analyzing accounts and providing student account related guidance. This position contributes to the success of the Office of Student Accounts by providing excellent customer service to the campus community. Due to processes being often complex and seasonally cyclical, it is important to anticipate common questions and to proactively educate our customers. The Student Account Advisor II must be able to work with confidence, consistent accuracy, and independence. Candidates who are easily adaptive to changing priorities will be most successful in this role.
Essential Duties:
Cashiering functions: Provide professional, comprehensive, efficient and courteous customer service, post payments, process deposits, removal of student account holds, cash checks and process/cash vouchers, analyze charges and payments, verify financial aid refunds, process documents for third party billing, balance cash drawer daily, process change orders, and process all incoming mail. Provide information and counsel account related inquiries via email and in-person. Balance vault and prepare daily bank deposit. Manage unclaimed accounting items. Serve as team lead in satellite office during peak season(s) and represent The Office of Student Accounts across campus at information resource fairs.
Required Qualifications:
Bachelor's degree in business, finance or accounting OR (4) years related work experience. Must have excellent customer service and cash handling skills.
Preferred Qualifications:
Bachelor's degree in business, finance or accounting and 2 years related experience. Higher Education experience a plus. Banking or financial institution experience preferred. Proven leadership skills. Experience assisting customers by email and/or in person. Ability to work independently and multi-task in a fast-paced environment. Computer skills: Microsoft Office suite, data entry and basic math skills.
Special Instructions:
Applicants must include in their online resume the following information: 1) Employment history: name of company, period employed (from month/year to month/year), job title, summary of job duties and 2) Education: school name, degree type, and major.
EEO Statement:
UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women, veterans and persons with disabilities are encouraged to apply. Additionally, the University prohibits discrimination in employment on the basis of sexual orientation. A criminal background check will be conducted on finalists. The UTA is a tobacco free campus.
Open Until Filled: No
Location: Arlington
Internal Number: 16364
About The University of Texas at Arlington
With annual research expenditures in excess of $100M, the University of Texas at Arlington is a Carnegie Research-1 “highest research activity” institution committed to life-enhancing discovery, innovative instruction, and caring community engagement. A leading institution in the heart of the thriving North Texas region, UTA nurtures minds within an environment that values excellence, ingenuity, and diversity. With a total global enrollment of over 59,000 in AY 2018-19, UTA is one of the largest institutions in the University of Texas System. Guided by its Strategic Plan Bold Solutions | Global Impact, UTA fosters interdisciplinary research and teaching to enable the sustainable megacity of the future within four broad themes: health and the human condition, sustainable urban communities, global environmental impact, and data-driven discovery. UTA was cited by U.S. News & World Report as having the second lowest average student debt among U.S. universities in 2018. U.S. News & World Report also ranks UTA fourth in the nation for undergraduate diversity. The University is a Hispanic-Serving Institution and is ranked as the top four-year college in Texas for veterans on Military Times’ 2018 Best for Vets list.
