At Stony Brook Medicine, our Patient Access Services team is responsible for completing varied, diverse and specialized duties to support the Revenue Cycle, Compliance and Patient Experience by accurately and efficiently completing tasks in areas of Registration, Financial Screening and Verification, and patient throughput.
Qualified candidates will demonstrate excellent communication skills, interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence.
The Patient Access Supervisor is responsible for ED Registration Patient Traffic Control. Facilitates data integrity by supporting the work flow of staff to courteously and professionally obtain accurate and complete demographic and financial information in person or remotely following appropriate established processes, to secure consents and regulatory signatures from patients or designee, essential for treatment and payment. Provides superior quality, competitive value, and outstanding service by managing patient expectations. The supervisor adheres to strict rules of confidentiality, department, and organizational policies and procedures.
Duties of a Patient Access Supervisor may include the following but are not limited to:
Serves as the go-to Patient Access Services contact person in the Emergency Department for the multi-disciplinary staff within the ED.
Works to expedite registration functions according to priorities (i.e. by shortest anticipated LOS, etc.).
Fulfills a supervisory role to monitor and coordinate staff work efforts to appropriately deploy staff to meet facility needs and to ensure patient registrations are completed prior to discharge.
Monitor patient throughput and adjust registrar workflow, provides "on the job training" as appropriate.
Prioritizes registration and facilitates work flow to be completed by staff based on patient treatment location, LOS, and acuity levels.
Monitors staff productivity and provide constructive feedback to staff with management guidance to support throughput, compliance and financial objectives including: Accuracy, Eligibility, and Point of Service Collections.
Monitors registration and financial screening time, eligibility verification, co-pay collection, and staff efficiency by conducting hourly rounding in the department.
Ongoing quality assurance and audit of employee registrations to determine training needs. Address errors and provide educational support in real time as appropriate. Evaluate disputed errors within required timeframe.
Responsible for maintaining and collecting statistical data for audit, reports, special projects or assignments as requested.
Manages adequate staffing assignments to ED treatment areas on a rotational basis to complete patient registrations in real time. Monitors the completeness, accuracy of registration, financial verification etc. for each ED encounter.
Re-assigns staff and assignments in response to census needs and changing priorities, pulls in registrar lead support as warranted; supports management by ensuring productivity and that staff are most properly and equitably assigned work.
Evaluation of registration staff.
Appropriately relays issues identified as needing higher level intervention to supervisory attention.
Work in collaboration with other supervisors in shift endorsements, leadership shift coverage, staff schedules, time off approvals.
The selected candidate will be required to work weekends and holidays. Pass days for this position will fall on weekdays.
Essential Position: This function/position has been designated as "essential." This means that when the Hospital is faced with an institutional emergency (staff shortages, increased census, inclement weather, and/or other emergencies), employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.
Qualifications
Required Qualifications:
Associate's degree and at least two years working experience in healthcare or related industry with demonstrated experience in billing, collections/customer service.
In lieu of degree, at least five years of demonstrated excellence working in public health or revenue cycle with demonstrated experience in payment collection, insurance reimbursement, and/or patient access services.
Demonstrated moderate to high (not only basic familiarity) competence in Microsoft Office.
Candidate must exhibit leadership qualities demonstrated by excellence in verbal and written communication, computing and multi-tasking skills.
Candidate must demonstrate experience and expertise in speaking with customers and can work well with persons who are under stress (such as sick patients and their distressed family members).
Familiarity with medical insurance benefits, demonstrated experience in EMR computerized registration / financial / IT systems.
Supervisory experience in hospital patient access or patient throughput highly preferred.
Special Notes: Resume/CV and cover letter should be included with the online application.
In accordance with the New York State Department of Health (DOH) regulation that all hospitals and nursing homes "continuously require all personnel to be fully vaccinated against COVID-19," Candidates who are not already partially vaccinated must obtain the first dose of the vaccine within three (3) calendar days of acceptance of conditional job offer and must obtain any subsequent doses in accordance with the vaccine protocol, including booster vaccines. Candidates who are partially vaccinated, but not yet fully vaccinated, must complete their vaccination series within three (3) calendar days of job offer or in accordance with vaccine manufacture protocol, whichever comes later.
The regulation also includes those who may be affiliated with or interact with employees of a hospital or nursing home. The regulation allows for limited exemptions with reasonable accommodations, consistent with applicable law.
Posting Overview: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).
If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.
Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
All Hospital positions maybe subject to changes in pass days and shifts as necessary.
This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
This function/position maybe designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.
Prior to start date, the selected candidate must meet the following requirements:
Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
Complete electronic reference check with a minimum of three (3) professional references.
Successfully complete a 5 panel drug screen*
Successfully complete a Background Check investigation.
Provide a copy of any required New York State license(s)/certificate(s).
Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.
*The hiring department will be responsible for any fee incurred for examination.
Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
If you need a disability-related accommodation, please call the University Office of Equity and Access at (631)632-6280.
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Job Number:
2200877
Official Job Title:Instructional Support Associate
FROM ITS BEGINNINGS A HALF-CENTURY AGO, STONY BROOK UNIVERSITY HAS BEEN CHARACTERIZED by innovation, energy and progress, transforming the lives of people who earn degrees, work and make groundbreaking discoveries here. A dramatic trajectory of growth has turned what was once a small teacher preparation college into an internationally recognized research institution that is changing the world.
