As a member of the Enterprise Desktop Management Support team, and under general supervision, apply advanced knowledge of industry standards, best practices and USNH policies to provide a wide range of support for both hardware and software. Responsible for asset management and life-cycle management process.Direct customer support for faculty, staff and computers, mobile devices, account access, networking, cloud-storage solutions, security and data management. Provide training and documentation for systems, software, policies and procedures.Manage and/or participate in project management initiatives central to the teaching and research mission at UNH.Seek advancement and personal training opportunities to improve technical and management skill sets.
Associate’s degree and four years of experience, Bachelor’s degree and two years of experience, or combination of education and experience equal to six years.Expertise in multiple information technology areas (networks, configuration management, cyber security, operating systems, active directory, group policy, and software) and experience with Windows or Macintosh OSX computer platforms, handheld devices/smartphones, and networking.Strong customer-focused support skills.Organizational skills and effective oral and written communication skills.Project management, strategic planning, and asset management experienceValid driver’s license.
Internal Number: PS3119FY22
About University of New Hampshire (UNH)
The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast, and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.
