The Associate Director, Academic Support Services will be responsible for leading and providing vision for academic support services for all students. This position will include oversight of the Center for Academic Excellence (CAE), supervision of student workers and tutors, Graduate Assistants, and professional tutors. This position will also include supervision of the Academic Advising staff and will work collaboratively with Program Directors and department chairs to ensure that all academic programs are represented by academic support services. Responsibilities include fostering the development of leadership skills of the peer tutors and ensuring that quality service is provided by the CAE. The Associate Director will engage in strategic planning for academic support services together with the Interim Assistant Dean for Academic Affairs, ensuring that the University recognizes and applies best practices for academic support, and uses a data-driven approach to meet student and faculty needs. This position will also be responsible for engaging in the first year experience by teaching a First Year Seminar course and overseeing the Peer Mentor program. The Associate Director may supervise additional staff within academic affairs and will collaborate with units across the Division of Academic Affairs, the Division of Student Affairs, and Enrollment Management to increase student success in all programs, including both undergraduate and graduate degree programs. This is a 12-month position with occasional evening and weekend responsibilities.

Preference will be given to applications received before May 2nd, 2022. 

Responsibilities (Include but are not limited to)

Strategic Planning

• Engage in a strategic planning process to plan for robust academic support services at the University
• Conduct research in best practices in the field of academic support services and, in collaboration with the Interim Assistant Dean, provide vision for the unit
• Analyze student usage and outcomes data to determine future direction of academic support services

Manage Academic Support Services and Staff

• Manage 2-3 academic support services staff, including Academic Advisors
• Recruit, interview, and select 40-50 peer tutors for content, writing, and academic success tutoring every semester, 2-3 front desk student workers, 3 Graduate Assistants, and 2-3 professional tutors.
• Teach EDUC 201 each semester to train new peer tutors.
• Supervise and evaluate student staff throughout the academic year.
• Work hand-in-hand with academic department chairs and program directors to plan for subsequent semesters and ensure tutoring needs of all students are met.
• Design, implement, and assess programming and workshops related to student success.
• Develop and implement innovative, retention-focused programming that increases student success, leadership skills, and student engagement.
• Collaborate with Academic and Student Affairs divisions and units to increase student success and retention.
• Identify and apply best practices in academic success and tutoring centers to advance USJ in the field
• Manage tutoring software and train all students and peer tutors in its use

FYS Teaching and Supervision of Peer Mentors

• Teach 1-2 courses per year focused on student success and engagement, such as First Year Seminar I & II, Mercy Integrative Seminar, etc.
• Integrate academic success strategies into all First Year Seminar (FYS) classes in collaboration with the Director of First Year Seminar and other FYS instructors. Recruit, interview, and select Peer Mentors embedded in FYS courses in close collaboration with Director of First Year Seminar.
• Supervise and train Peer Mentors through the fall semester.
• Meet regularly with the Peer Mentors, both as a group and individually, to facilitate communication between Peer Mentors and FYS instructors, and to provide support and resources to Peer Mentors.

Education & Experience

• Master's degree required, preferably in related field.
• 5-7 years of professional work experience within a higher education setting, preferably working within student success and/or academic support services, such as advising and student retention
• Experience hiring, training, and supervising student staff preferred
• Experience with academic support services software preferred

Other Qualifications

• Exceptional organizational skills and attention to detail
• Excellent oral and written skills and ability to communicate effectively with students, faculty, and staff
• Able to function independently while operating effectively within a team environment
• Possess solid general computer skills, including ability to work in a Windows environment.   Proficiency with MS Office Suite and other programs as needed (e.g., mail merge, data base management). Familiarity with specific applications used by the University/Department a plus.
• Demonstrated ability to handle complex and multiple tasks in a professional and efficient manner
• Exhibits a high level of professionalism, leadership, creative problem solving, diplomacy, negotiation skills, and the ability to manage multiple projects with minimal supervision
• Professional, courteous demeanor; ability to work professionally with students, faculty, staff
• Cultural competency to work with diverse student and/or employee population
• Commitment to the mission of the University of Saint Joseph
• Physical ability to perform the essential functions of the position, with or without reasonable accommodation.

The anticipated salary range for this position will be $60,000 to $66,000 per year. The final offer will be based on the candidate's experience and qualifications. 

Benefits:

• 403(b) with employer match
• Medical/Dental/Vision insurance
• Life insurance
• Paid time off & 10 paid holidays
• Parental leave
• Tuition Waiver (include spouse & dependent waivers)
• Long-Term Disability insurance
• Employee assistance program
• Flexible spending account
• Health savings account
• 529 CHET savings plan
   

COVID-19 Considerations:

Please note that University of Saint Joseph has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and the students we support. As a condition of employment, employees are required to be fully vaccinated for COVID-19, unless an exemption is approved for medical or religious reasons or as otherwise required by law.

NON-DISCRIMINATION & TITLE IX INFORMATION

ACCOMMODATIONS FOR APPLICANTS WITH DISABILITIES INFORMATION

The University of Saint Joseph believes it must play an active role in creating a community of employees that is diverse, inclusive and equitable. Our work benefits greatly from the contributions of people of color, people from different socioeconomic backgrounds, women, LGBTQ+ people, and individuals with disabilities. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

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