Essential Functions: Respond to routine inquiries, complaints and requests for information and refer clients to appropriate department or individual in order to improve and contribute to the efficiency of an assigned unit (e.g. answer student questions regarding program and class registration, contact departments concerning expired internal revenue bills, contact vendors to resolve billing or service problems).
Provide functional work supervision to a small clerical support staff. Assign and review work. Train in appropriate methods and procedures.
Prepare and process academic and non-academic personnel paperwork. Identify and resolve problems associated with the processing of paperwork for non-academic personnel as well as part-time faculty positions.
Establish, maintain and update records concerning the personnel, activities and programs of an assigned unit in order to provide complete and accurate information. Compile and calculate information, including financial data, and provide regular routine reports.
Perform complex typing duties including the processing of documents which may require desktop publishing software. Edit correspondence and reports, type papers and manuscripts which may include formulas as well as technical or scientific terminology.
Perform bookkeeping duties requiring the use of Financial Accounting System (FAS), internal billing systems or the General Billing System (GBS). Prepare and process billings, track expenditures; receive and post payments.
Perform scheduling duties as required by an assigned unit. Schedule meetings and appointments, make travel arrangements and reserve classrooms and media equipment to assist with the punctual and efficient operation of events, seminars and courses.
Perform related work as assigned.
Qualifications: High school graduate with additional business related courses or an equivalent combination of education and/or experience.
Ability to operate complex office equipment including software necessary for spreadsheet design, basic desktop publishing and graphics.
Experience providing functional supervision to clerical support staff.
Good organizational skills including the ability to prioritize office workload and resolve operational problems.
Ability to communicate effectively with others.
Ability to perform bookkeeping duties, including the ability to compile and analyze data.
Ability to type with speed and accuracy, may include scientific terminology and mathematical equations.
May be required to use transcription skills.
Previous progressive secretarial or general office experience preferably at Wayne State University.
Typically, incumbents have held lower level clerical and/or secretarial positions.
Internal Number: 76_210245
About Wayne State University
Founded in 1868, Wayne State University is a nationally recognized metropolitan research institution offering more than 400 academic programs through 13 schools and colleges to nearly 32,000 students. Wayne State?s main campus in Midtown Detroit comprises 100 buildings over nearly 200 acres; its five extension centers offer higher education to people throughout Southeast Michigan. Wayne State is dedicated to preparing students to excel by combining the academic excellence of a major research university with the practical experience of an institution that by its history, location and diversity represents a microcosm of the world we live in. Reflecting its location and the excellent international reputation of its graduate schools, particularly in the sciences, Wayne State boasts the most diverse student body among Michigan?s public universities. Its students represent 49 U.S. states and more than 60 countries.
