Position Summary: 

The Accounts Receivable Supervisor is responsible for leading and directing a team of specialized cash application professionals, ensures appropriate customer applications across multiple cash application systems. This individual is also responsible for compiling and submitting all A/R journal entries to Corporate Accounting. In addition, this role prepares monthly General Ledger reconciliations for review and ensuring compliance with audit requests. The Cash Application Supervisor also assists the A/R Manager in developing training methods and then executing the process for cash application professionals and appropriate plant personnel.  

Dimensions:

This is a high-volume department, which processes approximately 5,000 checks/ACH payments per week and approximately $110,000,000 to $135,000,000 in payments. The A/R Department also receives about 750-1,000 Helix Support Requests per month that require timely resolution and communication with the plants and Corporate Accounting.

Principle Accountabilities: 

• Oversees corporate Accounts Receivable by ensuring daily reconciliation of bank deposits, sales batch postings, discrepancies, and corrections to verify accurate accounting of transaction activities
• Supervises the team’s application of payments efficiently and effectively to open receivables to exceed company and customer expectations
• Support team when an account is identified in disarray and assist in developing a plan of action for addressing such accounts
• Works closely with the IT Development Team, A/R Manager, Credit Supervisor, A/P Supervisor, and Corporate Accounting to develop and maintain processes for cash application, daily balancing, sales, and all other A/R functions.
• Trains all corporate and plant users on cash application systems
• Work with Recruiting and A/R Manager to review resumes, conduct interviews, and have key input for the overall department staffing
• Provides expertise, support, and final resolution to escalated situations from team of cash application professionals
• Prepare manual General ledger entries for review by Corporate Accounting or the appropriate plant personnel  
• Reconciles all A/R General Ledger accounts using Account Reconciliation Cloud Service (ARCS)
• Performs month-end close procedures
• Perform additional analysis of customer and general ledger accounts and reconciliations
• Assists plant personnel with information regarding transaction removals or applications on customer accounts
• Provides cross-functional support to the A/R team as needed
• Understands and applies the corporate accounting A/R policies and procedures
• Remembers and follow a large number of instructions to recognize payment exceptions timely
• Travels to plants as required
• Knows and follows policies and procedures of the company, shares information that would benefit other members of the team, and finds ways to improve the delivery of service to our customers
• Strives to strengthen PCA’s business philosophy of meeting needs and exceeding expectation for customers.  This includes supporting PCA’s Commitment to Service which involves doing what is right for our customers, focusing on strategies that add value and support growth, and keeping the promises that we make

Decision Making:

The Accounts Receivable Supervisor is responsible for planning, scheduling, and directing work requirements for their direct reports unit within the established accounting policies of the organization. This position will monitor the receipt and posting of cash receipts, reconciling outstanding account balances, and preparation of periodic reports on Accounts Receivable and past due status.   

Interactions with Customers and Contacts

Accounts Receivable Supervisor will work closely with all members of the Corporate Finance, Accounts Payable, Credit, Tax, and Treasury.  The incumbent is required to build a good working relationship with plant level staff as well as PCA customers and auditors.