Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds. We strongly encourage individuals from underrepresented and/or marginalized identities to apply.

As part of the university's comprehensive vaccination program, all Cornell employees are required to have and provide proof of an FDA-or WHO-authorized or approved COVID-19 vaccine or have obtained a university-approved disability/medical or religious exemption, regardless of their role and work location.

New hires are required to provide documentation showing full vaccination status (that is, completion of two shots of the Moderna or Pfizer vaccine or one shot of the Janssen/Johnson & Johnson) before their first day of work. If a new hire's vaccination is not complete or information is not received by their start date, the first day of work will be delayed. It is possible in some cases that an offer of employment may be withdrawn.

For additional information on Cornell's Vaccination Compliance Program click here.

The Animal Health Diagnostic Center (AHDC) is a high visibility and high volume veterinary diagnostic laboratory that promotes the health, productivity, and welfare of food-and fiber-producing animals, companion animals, and zoo and wildlife populations. Through its comprehensive veterinary diagnostic services, the AHDC detects animal diseases and supports animal and public health, promotes environmental stewardship, and fosters economic growth.

The Client Resource Team (CRT) serves as the frontline of customer support for the AHDC. They build and maintain successful relationships with the organization's clientele by utilizing a variety of communication tools to assist with daily needs. The CRT is integral in ensuring the efficient and accurate processing of client submissions through detailed data entry and information review.

The Lab Processing Assistant III is responsible for serving as a passionate client advocate who utilizes exceptional listening and communication skills to understand the needs of internal and external clients alike. Highly collaborative, they work across all levels to create a positive and effective team-based environment. With a positive attitude and an attention to quality, this individual quickly adapts to handle unpredictable workloads and can identify and troubleshoot problems as they arise. They thrive in an outcome-driven setting with clear deadlines, and enjoy working on routine and detailed tasks.

The responsibilities of this position include, but are not limited to:

• Perform a comprehensive range of client and process support functions on a rotational basis; document management, reconciling account information, mail distribution, accessioning submissions.
• Serve as a point of contact for internal and external client communications and inquiries; receive and respond to phone calls, emails and faxes; triage cases to determine urgency and complexity; assist to find resolution or escalate to the appropriate personnel when necessary.
• Utilize Laboratory Information Management System (LIMS) to add/edit information and to retrieve testing results.
• Work collaboratively across the organization to ensure optimal service is provided.
• Adhere to all applicable unit, organization and University policies; follow and assist to maintain established unit procedures.
• Provide client billing support.
• Maintain proficiency with unit, organization and university computer systems and instrumentation software.
• Assist with unit training as needed.
• Provide routine sample processing support on a daily basis in accordance with test requirements and client specimen standards.
• Monitor and maintain required job-related certifications and trainings, to include Cornell University Laboratory Safety trainings.
• Perform other duties as assigned.

Required Qualifications:

• Associate's degree with six months to one year of relevant experience, or an equivalent combination of education and experience.
• Proficient in basic software systems and the ability to learn new functions quickly.
• Strong attention to accuracy with an ability to follow standard operating procedures, enter data with precision, and seek information as needed.
• Excellent self-management practices to successfully organize competing priorities to meet deadlines.
• Excellent interpersonal, oral, and written communication skills.
• Works well both independently and within a team environment.
• Ability to maintain strong working relationships while meeting individual and unit goals in accordance with the broader mission.
• Ability to handle sensitive, confidential information with tact and discretion.
• Ability to push, pull, lift, or carry up to 20 pounds.
• Must maintain a valid driver's license.

Preferred Qualifications:

• Associate's degree in a science-related field.
• Licensed animal health technician.
• Experience working in a laboratory setting, or a human or veterinary medical facility.
• Experience working within an organization with and established Quality Assurance System.

Employees of the Animal Health Diagnostic Center must adhere to the AHDC Quality Assurance system, confidentiality statement, standard operating procedures, and organizational policies.

Employees are expected to meet all of the Cornell University Staff Skills for Success, which are essential for individual and organizational success.

Employees working in the lab must receive the pre-exposure rabies prophylaxis vaccination series prior to or immediately after hire, which will be paid for by the department.

This position is 39 hours per week, with a schedule of Monday through Friday 8:00 am-5:00 pm, with Saturday and Holiday coverage on a rotational basis. Specific schedules, however, may change to meet the needs of the business, requiring employees to work early mornings, evenings, weekends, University holidays and scheduled breaks.

What's in it for you:

• We hope you appreciate great benefits. Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Cornell's benefits program includes comprehensive health care options, access to wellness programs, employee discounts with local and national retail brands, and generous retirement contributions.
• Cornell's leave provisions include three weeks of vacation and 12 holidays: e.g., an end-of-year winter break from December 25 through January 1.
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, Tuition Aid for external education, and Cornell Children's Tuition Assistance program.
• Cornell has been nationally recognized as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives. For more information, follow the link: Benefits at Cornell.
• Through this position you will support cutting-edge research in animal and human health by administering funding proposals and awards from federal government, state government, non-profit foundation, and corporate sponsors.

Working at the College of Veterinary Medicine also comes with an active Staff Council dedicated to improving the work environment and an overall welcoming community interested in helping its members be successful.

This is a three-year term position; reappointment will be contingent upon funding and performance.

** Cover Letters are required for all position considerations.

** Relocation assistance will not be provided for this position.

** Visa sponsorship is not available for this position.

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Job Titles and Pay Ranges:

To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator. The final rate of pay for the successful candidate will be determined considering the following criteria:

• Prior relevant work or industry experience.

• Education level to the extent education is relevant to the position.

• Unique applicable skills.

Current Employees:

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Online Submission Guidelines:

Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by "dragging and dropping" them into the dropbox or by using the "upload" icon on the application page. For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.

Employment Assistance:

For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.edu.

If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at equity@cornell.edu.

Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor. You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:30 a.m. - 4:30 p.m. to use a dedicated workstation to complete an online application.

Notice to Applicants:

Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.

EEO Statement:

Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations. Cornell University is an innovative Ivy League university and a great place to work. Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.