The CRM Administrator is responsible for implementing and maintaining customer relationship management (CRM) software and related systems to provide a user-friendly experience for students and the backend functionality required by Admissions and Marketing staff, while helping to supply the data needs of management and senior leadership.
Maintain and manage the configuration of CRM software
Conduct change reviews to analyze the impact and proposed configuration changes and mitigate risk
Analyze business processes and design solutions using existing software platforms
Troubleshoot errors related to the CRM and integrations with other systems
Train users on how to use the CRM software
Create user accounts and manage access to the CRM
Create and modify dashboards, reports, forms, and email templates
Create and update documentation of data flows, processes, and procedures
Measure and maintain data quality in the CRM
Maintain email deliverability by monitoring domain reputation and overseeing mass-mailing practices
Add or update content in validation tables in accordance with planned changes
Automate routine processes like data uploads
Create and modify lead assignment rules and other automation workflows
3+ years’ related experience
Ability to understand complex IT systems
Knowledge of Excel and the Microsoft Office suite
Knowledge of HTML and CSS
Ability to work both independently and as part of a team
Solid troubleshooting skills
Strong verbal and written communication skills
Ability to adapt to changes in priorities and tasks
Attention to detail and the ability to effectively organize and prioritize tasks and requests
Knowledge of statistics
Familiarity with SQL
About New England College
New England College is a private, non-profit college, located in the quintessential New England town of Henniker, New Hampshire dedicated to providing exceptional education for undergraduate, graduate, and doctoral students from all over the world.
