First National Bank of America is seeking customer focused candidates to contact our borrowers regarding their past due mortgage accounts. We are willing to train candidates with exceptional communication skills as well as customer service skills, regardless of their prior work experience. A successful Mortgage Collector will be goal-driven and can thrive in a fast paced environment, contributing as a valued member of the team.
As a Mortgage Collector, you work together with a group of people committed to helping our customers. This means you will be handling many different situations that will require your great customer service skills.
Compensation includes an hourly wage plus the opportunity to earn monthly incentive pay based on results.
Job Type: Part-Time
Shift Type: Evenings 12PM-9PM
We ask that Part-Time employees work 1 Saturday a month.
Location: On-site in our East Lansing, MI office
Responsibilities
Job responsibilities include:* Initiating and receiving incoming and outgoing phone calls* Establishing repayment schedules* Facilitating receipt of payments via ACH and other methods* Confirming data on the customer's account* Achieving the departmental delinquency goals
Qualifications
Bilingual (Spanish/English) required.
Part-Time Employee benefits
401k with employer match
Adjustable desks that can be raised or lowered to sit or stand
Complimentary snacks
First National Bank of America recognizes that the quality of our people is the foundation for our success. Attracting exceptional individuals who value a challenging work environment that rewards the contributions of its people is the cornerstone of our hiring philosophy.
Note: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties, and skills required for this job.
First National Bank of America is an Equal Opportunity Employer.
Internal Number: 1647
About First National Bank of America
First National Bank of America, is a high performing workplace with more than $1 billion in assets. We are a privately held, Michigan based community bank with our headquarters in East Lansing. Equal Housing Lender. Member FDIC.
We’re unusual in the way that we do business, meaning that no one else in the industry does what we do. We offer our customers exceptional rates on deposit accounts, we purchase notes and we lend in the Non-QM mortgage space in all 50 states. We take pride in all facets of our business and believe that little things add up to big differences. At First National Bank of America, we strive to provide exceptional service to all customers.
At FNBA, we set out to be an exceptional bank and practice the culture, "Work hard, have fun and prosper"?. Our success is attributed to the way our team works together, we are like a big family and we encourage each other to grow both personally and professionally everyday. As a result, you'll find a positive work environment that is remarkable and unlike any other banking services company. We have terrific benefits, a great 401K match, sweet treats almost daily, competitive salaries, and a new state of the art building.
