JOB SUMMARY: Verifies all third party information with carriers, employers, and review agencies. Updates all benefits in Epic to ensure appropriate billing and reimbursement for services, and verifies all Third Party coverage. Obtains all authorizations, pre-certifications and referral specifics and update accounts. Customer Service and phone etiquette.
MINIMUM QUALIFICATIONS: Education/Specialized Training/Licensure: High School Diploma, or GED; Associates degree or 2 years of college preferred.
Work Experience: Minimum 3 years of progressive customer service experience or 2 years of hospital /physician office/insurance related; collector, registrar, or customer service related capacity preferred. ICD/CPT and Epic Software a plus.
Equipment Operated: Must have PC skills, knowledge of computerized patient accounting/registration and eligibility systems, and facsimile operation..
SPECIAL REQUIREMENTS:
Communication Skills: Above Average Verbal (Heavy Public Contact) Bilingual Skills Preferred - Languages: Spanish Writing /Composing (Correspondence/Reports)
Other Skills:
Analytical, Mathematics, Medical Terms, P.C., MS Word, MS Excel
Other Requirements: Able to work efficiently with little supervision, handle stressful situations and have excellent customer service skills. Must be able to interact successfully in a culturally diverse environment.
Internal Number: 164581
About Harris Health System
The Harris Health System is a fully integrated healthcare system that cares for all residents of Harris County, Texas. We are the first accredited healthcare institution in Harris County to be designated by the National Committee for Quality Assurance as a Patient-Centered Medical Home, and are one of the largest systems in the country to achieve the quality standard. Our system includes 23 community health centers, five school-based clinics, a dental center and dialysis center, mobile health units, a rehabilitation and specialty hospital and two full-service hospitals.Ben Taub Hospital is a world renowned Level I Trauma Center with 586 licensed acute-care beds and provides a wide range of specialty care outpatient services. Lyndon B. Johnson Hospital is a 328 licensed bed acute-care hospital with a newly expanded Level III trauma center and a distinguished regional center for neonatal intensive care for high-risk deliveries.Harris Health is a teaching system for Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth). We train the next generation of healthcare providers on the latest medical procedures and technological breakthroughs.With... our fully integrated electronic medical records system, we offer patients the convenience and assurance that their medical history is accurate, safe and available when and where it is needed. Our Medical Home designation ensures that we offer a full range of preventive, specialty and acute care services for the entire family.
