This position is being managed by IU's Executive Recruiting team. For questions related to this search or to nominate a candidate for this role, please email exesrch@iu.edu. Emails to this inbox are treated as confidential.

The priority deadline for applications is June 12th, 2023. This position will remain open until filled.

UNIVERSITY STUDENT SERVICES & (UA-SES-IUBLA)

Indiana University seeks an associate vice president to lead University Enrollment Services (UES), a division in the university-wide Office of the Vice President for Student Success (OVPSS). The OVPSS portfolio is both the strategic home for student success initiatives, as well as a collaborative partner for campus-based student success teams. Our staff of 80+ student-focused staff are dedicated to our purpose of helping every Indiana University to thrive.

UES supports the academic and student services missions of Indiana University by providing strategic leadership in partnership with campus enrollment leaders, to implement major student enrollment projects and initiatives impacting all IU campuses. UES coordinates and manages shared services operations in admissions, transfer operations, financial aid, student records, student demographics, access administration, and veteran's affairs, all with a focus on student success.

UES delivers student services through an innovative, multi-campus shared services model that integrates admissions, financial aid, student records, transfer, and veteran services that centers the student experience, enhances customer service, implements best practices, and reduces operating costs across the university. In addition, UES performs university-wide operations in information security, data administration, operational support, reporting, internal controls, academic policy implementation, and compliance. The office works with all IU campuses on prioritizing student related technology development requests and collaborates with the Office of the Vice president for Information Technology (OVPIT) to implement them.

• Serves as a key member of the Office of the Vice President for Student Success Leadership team, leads the university-wide enrollment council, and leads/serves on other critical university-wide committees, task forces, and focus groups.
• Coordinates university-wide key enrollment initiatives and projects by implementing processes driven by industry best practices. Establishes and sustains a strategic, collaborative, and proactive vision to assist the university with current enrollment efforts. Works with campus leadership on initiatives to better serve students.
• Leads the university's student systems functional support to ensure the integrity of the data and that operations and information needs are met in an efficient manner. Establishes overall program objectives/goals; identifies and documents standard procedures, performance objectives, timelines, and decision criteria; and specialized applications so that functional departments can carry out their administrative roles more effectively.
• Partners with the campuses to prioritize technology development needed for student service, efficiency, and compliance. Establishes and maintains communication with all campus constituencies regarding student information systems and the services provided. Works in collaboration with University Information Technology Services (UITS) on the development, implementation, and evaluation of current and new student service applications.
• Oversees professional staff team focused on functional systems and processes in the student information system (SIS) in the areas of admissions, transfer operations, financial aid, student records, and veteran's affairs with a focus on shared services across all IU campuses. Manages other student systems that provide operational support to the campuses. Leads process review, compliance and other outcomes while remaining focused on operational efficiencies.
• Works closely with the campus offices to assist with development and refinement of processes, information, guidance, training, and other resources to avoid roadblocks for students.
• Other duties as assigned.

EDUCATION

Required

• Master's degree in higher education, management, leadership, business administration, or applicable field or enrollment management work.

WORK EXPERIENCE

Required

• 7 years of successful director-level leadership (or its equivalent) in one or more of the following areas: Admissions, Student Records, or Financial Aid.

Preferred

• 10 years of experience at the director level in admission, financial aid, or university records.
• Direct and demonstrated experience with leadership in change management.
• Experience in an executive leadership role within a complex, decentralized university or university system in an enrollment management area.
• Successful history of staff recruitment, development, and team building; including a demonstrated commitment to building and supporting a richly diverse staff.
• Experience in a leadership role in state, regional, or national organization related to a field within enrollment management.

Combinations of related education and experience may be considered.

SKILLS

Required

• Comprehensive understanding of student services to lead business process review sessions and determine how and when processes should be standardized, centralized, or decentralized.
• Strong student systems experience at a large university.
• Demonstrated leadership abilities and effective communication skills. Candidate must be adept at interpersonal issues, negotiation, problem-solving, and team building.
• Participation in state and national organizations, demonstrating significant research, analytical and presentation experience.

Preferred

• Direct experience with PeopleSoft student information system.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

This position will be in-person based on our Bloomington, Indiana and our Indianapolis, Indiana campuses. The person selected for this role will have the flexibility to choose which work location will be their primary work location, with the expectation of splitting their time between the two campuses. Therefore, this position will have a 3-day / 2-day split between Bloomington and Indianapolis, with occasional travel to regional campuses as needed.

The anticipated salary range for this position is $180,000-$205,000, commensurate with experience.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Multiple plan options for medical insurance
• Dental insurance
• Health Savings Account with generous IU contribution
• Life insurance, LTD, and AD&D options
• Base retirement plan contribution from IU, subject to vesting
• Additional supplemental retirement plan options
• Tuition benefit for IU classes
• 10 paid holidays per year
• Generous Paid Time Off
• Paid Parental Leave
• Employee Assistance Program (EAP)

Learn more about our benefits by reviewing our online Benefits Brochure.

Career Level: Executive

FLSA: Exempt

Job Function: Student Services

Job Family: Student Services Generalist

Click here to learn more about Indiana University's Job Framework.

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at iups@iu.edu or by visiting IUPD.

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