What Account Management contributes to Cardinal Health

Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.

Responsibilities

• Serve as primary point of contact for all customer communication regarding Strategic Stock Solution program
• Process and monitor outbound orders to the customers facilities,
• Coordinate inbound deliveries of the customers products into to program,
• Monitor and mitigate product data issues that may impact ordering and reporting
• Ensure that the solution meets the customer's needs and escalate enhancements for continual improvement
• Demonstrate comprehensive knowledge of Cardinal Health and customer industry (ex. Competitors, terminology, technology, reimbursement, and govt. regulation, etc.)
• Customer advocacy to ensure issues are resolved in a timely and effective manner
• Establish, measure and report KPIs associated with the service / solution
• Become a conduit between the customer, solution, internal Cardinal Health teams to optimize the ensure a steady supply chain
• Manage customer expectations and requirements through proactive account review, facilitating issue resolution, and keeping customer informed of key initiatives.
• Prevent order disruption to customer through elimination of potential inventory issues, substitution maintenance, core list review, and product standardization and conversions.
• Coordinate and communicate Cardinal Health initiatives to the customer as needed
• Build and maintain long-term trusted relationships with customer to support retention of the account.

Qualifications

• Bachelor's degree or equivalent work experience, preferred
• 4-6 years professional experience
• Strong communication skills
• Demonstrated ability to work in a fast-paced, collaborative environment

What is expected of you and others at this level

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
• Completes work independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues
• May require travel to Cardinal Health and customer sites

Anticipated salary range: $79,000 - $118,545

Bonus eligible: No

Benefits: Health insurance, 401k Contributions, Paid Time Off, Vacation, STD/LTD

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Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.