Additional Duties:

• Provide direct customer support responding to general and technical inquiries via phone or email related to treasury management services/systems and commercial deposit account inquiries.
• Provide training, for all cash management services, including but not limited to, ACH processing, business internet banking, sweep accounts, positive pay, monthly and annual CD's, and Remote Deposit Capture.
• Complete system setup and maintenance items for existing and new treasury management products and services.
• Prepare customer documents required to establish or maintain treasury management services and commercial deposit accounts.
• Assist Retail associates with Treasury Management services referrals.
• Assist business customer who have experience fraud on their account.
• Open new accounts as needed by Commercial or Treasury Management Executives.
• Provide specialized line of business support.
• Other special projects as directed.

WHAT YOU'LL BRING
Knowledge of:

• Strong oral and written communication skills
• Advanced knowledge of line of business policies, procedures and products
• Operational workflows and secure file transmissions

Ability to:

• Multi-task and work independently
• Solve problems independently while applying logic and discretion
• Adapt to change and respond to all requests in a professional manner
• Desire to suggest new approaches to existing procedures within established options to gain efficiencies in department tasks
• Analyze and solve problems for which there are not always precedents
• Maintain visual attention and mental concentration for extended periods of time
• Understand and process multiple types of inquiries in a professional, fast-paced, and high traffic environment

EDUCATION AND TRAINING

• High School diploma or equivalent required; Associate or Bachelor's degree preferred.
• 2+ years of exp. in deposit operations required.
• Previous experience in roles identifying customer needs to expand relationships.
• Requires strong background working with a variety of PC operating systems and anti-virus software.
• Requires knowledge of Microsoft Office, Excel and Access and Adobe Acrobat.

WORK ENVIRONMENT

Duties are performed in an office setting and include physical demands such as the manual dexterity and skill to operate standard office equipment. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of this position.

The above statements are intended to describe the general nature of work being performed by people assigned to this job. They are not intended to be considered an exhaustive list of all responsibilities, duties, and skills of the people so classified.

Busey believes that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Equal Opportunity Employment is a priority for Busey and all qualified applicants will receive consideration regardless of race, color, religion, national origin, genetic information, sex (including pregnancy), age, sexual orientation, gender (including gender identity and expression), marital status, military status, veterans status, citizenship status, disability, order of protection or any other characteristic protected by applicable law or other non-merit based factors.