Centralized Scheduler II – Surgery Scheduling – AdventHealth Celebration

Location: 400 CELEBRATION PLACE, Celebration, 34747

All the benefits and perks you need for you and your family: (Customizable

-          Benefits from Day One

-          Paid Days Off from Day One

-          Student Loan Repayment Program

-          Career Development

-          Whole Person Wellbeing Resources

-          Mental Health Resources and Support

-          Pet Insurance*

-          Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

-          Nursing Clinical Ladder Program*

-          Sign-on Bonus*

-          Relocation Bonus*

-          Team Based Nursing Model*

-          Reimbursement for the NCLEX*

* Nursing or BU specific benefits and perks

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time Days

Shift: Monday – Friday 9am – 5:30pm

The role you’ll contribute:

Schedules resources for procedures to maximize patient convenience and efficiency of resource utilization. Works with numerous departments while multi-tasking and maintaining accuracy and performance within a fast-paced call center environment. Interacts in a professional and timely manner with patients, physician offices, and other department personnel. Works with Patient Financial Services to complete or verify accurate completion of patient insurance information. Is also responsible for reviewing accounts post procedure for accuracy via the use of the charge capture audit system. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful of all.

The value you’ll bring to the team:

• Call Performance: Maintains established performance levels. Is available to take scheduling calls from physician offices while also actively scheduling patients through faxed / scanned requisitions received in the department.

• Scheduling Performance: Creates patient accounts, schedules appointments and pre-registers patients striving to minimize patient and physician inconvenience through accurate and comprehensive collection of information required for scheduling, pre-registration, pre-certification (where possible) of procedures.

• Accuracy: Enters accurate information in Scheduling systems with minimal errors. Validates updates and/or corrects errors or mistakes found in system to expedite patient care. Carefully and courteously handles customer interaction in a way that preserves customer confidence in AdventHealth and its ancillary services. Reports on errors and mistakes found in system to promote education, coaching and training opportunities of others where appropriate.

• Efficiency: Obtains any necessary required financial, historical, clinical, or patient information through contact with Physician offices or other information providers. Uses time wisely and avoids unnecessary or repetitive tasks that may impact department goals.

• Customer Service: Delivers excellent customer service fulfilling the AdventHealth Mission of extending the healing Ministry of Christ. Pleasant tone of voice, friendly and helpful attitude, keeps conversation focused collecting required data. Handles phone calls and responds to e-mails promptly and efficiently. Attempts to resolve all customer issues priorto scheduled procedure and without involving other departments or supervisors

.• Service Skills: Participates in Customer Service workshops and seminars as recommended by Director. Completes Customer Service exercises and lessons provided by AdventHealth. Submits results of required competencies or tests on time.

• Teamwork: Is respectful of co-workers and helps as needed to help others complete assigned tasks. Participates in activities that promote camaraderie and a friendly workplace. Willingly and enthusiastically participates in team/department initiatives. Readily voices concerns and problems to managers/supervisors.

 • Revenue Integrity: Works with clinical department team members to routinely identify charging opportunities. Audits and enters charges at or above minimum accuracy and productivity rate. Inputs charges correctly into charge capture audit system, working with clinical department team members, HIM and PFS to ensure complete and accurate billing. Monitors reports of accounts via charge capture audit system on a routine basis. Ensures records that are delinquent due to documentation are escalated appropriately. Works effectively with revenue cycle department to thoroughly understand how clinical changes impact changes in net revenue.

The expertise and experiences you’ll need to succeed:

Minimum qualifications:

• Ability to work and meet deadlines in a fast-paced, dynamic, project-oriented environment

• Comprehensive end user computer skills; MS Office including Word, PowerPoint, Excel and Outlook; Windows operating system and Internet• Ability to read medical charts or dictation, understand services performed and correlate those services to charges on thebill

 • Self-motivation, detail-oriented focus, and outstanding customer service skills• Effective written and oral communication skills

• Detailed focus on accuracy and completeness of examination documentation requirements• Knowledge of medical and imaging terminology, modality usage

Preferred qualifications: 

• Understanding of health insurance authorization processes

• Knowledge of billing and CPT/ICD10 Coding