Under general supervision, this position is responsible for providing exceptional customer service to students/faculty/staff; offer information regarding state and federal Veterans Affairs Educational Benefits. Requires the ability to process a high volume of data through various sources with the ability to analyze and anticipate complex issues. Requires attention to detail with a high degree of accuracy with routine and repetitive tasks.

Responsibilities:

• Coordinates and services relating to Military Connected Students.  Services are not limited to but include recruitment, registration, certification, programming activities, and retention.

• Provide customer service and support consistent with the Office of Military Affairs mission and vision.

• Acts as a school certifying official (SCO) for federal VA Educational Benefits through Enrollment Manager. Promptly and accurately certify military connected studentsâ™ enrollment to the Department of Veteran Affairs. Ensures course applicability, monitors student progress and attendance.

• Reviews Hazelwood Exemption applications for eligibility and ensures alignment with the Texas Veterans Commission and Texas Education Code.

• Processes a high volume of data through various sources with the ability to analyze and anticipate complex issues. Demonstrates attention to detail with a high degree of accuracy with routine and repetitive tasks.

• Problem solve and analyze student benefits and account information. Clearly and accurately communicate with students regarding account/benefit status. Advise students on resolution.

• Appropriately maintain student files and student information system, apprise supervisor of internal problems that may affect service to military connected students.

• Prepares written correspondence for operational procedures to include certification processes. Maintain reports with regards to the certification processes to ensure compliance.

• Assists with the planning and execution of outreach events related to veteran's education benefits, resources, and on-campus support.

• Assists in the presentation of workshops/orientations for students/ community/ faculty and staff.

• Conducts peer program reviews and participates in association.

This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.

Education and Experience:

• Bachelor's degree in applicable field

• Two (2) years of related experience in higher education.

Knowledge, Skills, and Abilities:

• Experience serving veterans and the military community.

• Ability to effectively communicate with the military community as well as all levels of management.

• Excellent verbal and written communication skills along with Microsoft Publisher and Adobe Acrobat software.

• Ability to multitask and work cooperatively with others with strong attention to detail and self-accountability. Strong organizational, time management, and interpersonal skills.

• Experience with banner student information system, enrollment manager and Argos reports

• Knowledge of federal and state VA education benefits

• Knowledge of 3rd party contracts and reconciliations

• Ability to speak/present in front of audiences.

• Assist in planning and implementing student programming events and activities.

• Ability to supervise employees.

• Bilingual speaker.

• Ability to work outside of normal business hours.

Licensing / Professional Certification:

• May require a valid driver's license.

Physical Requirements:

• Ability to lift and carry 50 lbs. as a part of recruiting and marketing tent display responsibilities.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Applicant Instructions: 

Please make sure to provide the following documents: 

• Cover Letter

• Resume / CV 

• References â“ at least two professional references

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