About Fordham:

Department: Institute Of American Language & Culture

Campus: Rose Hill (RH) - Bronx

Position Summary:

Essential Functions:

• Reception and welcome to visitors, students, instructors, etc.
• Provide logistical support for all Institute programs and events
• Organize and maintain office and instructional supplies
• Support the administration of language assessments for the Institute
• Coordinate new hire documentation, contracts, and employee updates and liaise with Human Resources and Provost Office staff to facilitate completion of processes related to above
• Coordinate classroom assignments with Academic Records
• Process bills, reimbursements, and check requests
• Supervise student workers and interns and coordinate work schedules
• Update administrative information on the fordham.edu/esl website

• Monitor and respond to inquiries through Slate and IALC corporate accounts (email, phone, social media, & SMS)
• Collaborate in the planning, execution, and evaluation of marketing campaigns
• Design and post social media content according to schedule
• Advise Prospective F-1 Students/Agents on I-20 process in collaboration with OIS
• Support students to resolve registration and billing issues in Banner in collaboration with Academic Records and Student Financial Services
• Coordinate and maintain updates to standard communications for applicants
• Assist in coordination of Culture Club, Field Trips, and Language Exchange

• Monitor and ensure accuracy of IALC student records in Banner, Slate, and Smartsheet
• Organize and maintain office files and archives (digital and hard copies)
• Update standard I-20 application materials for the Institute in collaboration with OIS
• Maintain engagement databases for marketing campaigns
• Update and maintain statistical data on the number of prospects, applicants, students, and graduates of IALC programs
• Other duties as assigned.

Required Qualifications:

• High School Diploma
• Three Years of administrative experience with increased responsibilities
• Extremely well organized with the ability to initiate and follow through on projects
• Proven ability and willingness learn and deploy new technologies and procedures
• Strong professional communication skills: email, phone, business correspondence
• Able to work during peak cycle with extended hours during those times
• Able to travel to other campuses as needed
• Ability to maintain discretion and confidentiality
• Proven ability to work with culturally and linguistically diverse students
• Performs well both independently and as a valuable member of the team
• Willingness to build strong working relationships with colleagues across the institution
• Demonstrated Writing Ability
• Mandatory Competency Testing

Preferred Qualifications:

• BA in any area
• Proficient in a second language (CEFR B2+); Spanish or Mandarin Chinese

Minimum Salary: $2,051.06

Maximum Salary: $2,051.06