General Statement of Duties

The Student Financial Services Clerk is a full-time position responsible for supporting the day-to-day operations of the Office of Student Financial Services. This is a cross-trained professional that supports students and families seeking assistance with Financial Aid and Student Accounts. This individual should have strong customer service and problem-solving skills, as well as a commitment to working with a diverse group of students in support of the mission of the institution and the overall goals of increasing enrollment, retention, and graduation rates. 

Responsibilities

• Serve as a front-line resource for prospective, current, and former students, as well as their families, providing exceptional customer service to all parties.
• Assist with all inquiries in regards to Financial Aid regarding academic progress, scholarships, FAFSA preparation and submission, loan procedures and reviewing awards.
• Assist with all inquiries in regards to Student Accounts; billing, processing payments, coordination of payment plans and account review.
• Utilize Banner system for data entry, review of student information, and running automated processes. 
• Utilize all sub systems to perform duties, third party payment processing and plans, health insurance affiliates, third party reporting systems.
• Maintain accurate and timely data in the student information system.  Utilize reporting to ensure completeness.
• Ability to multi-task, prioritize duties and exhibit excellent communication skills both written and verbal.
• Promote self-service tools among students, including web-based resources; assist with training students on the functionality of these tools to increase self-sufficiency and increase student's financial literacy.
• Protect the confidentiality of student records and files within Student Financial Services.
• Accurately prepares, mails and files documents regarding individual student bill, budget and aid for such agencies as Massachusetts Rehabilitation Commission, Department of Transitional Assistance, Housing Authorities, etc.
• Prepares and tracks standardized forms such as verification worksheets and tax transcripts according to detailed procedures.  Routes and maintains electronic forms.
• Represent the Department at various events including Financial Aid and Registration Days, Orientation, and Admissions events.
• Other special projects and job-related duties as assigned.

For Complete Union Specifications please click HERE

MINIMUM QUALIFICATIONS:

• Applicants must have at least (A) three years of full-time, or equivalent part-time, experience in office work, or (B) any equivalent combination of the required experience and the substitutions below.

  Substitutions:

  I.    A diploma as evidence of graduation from the commercial or business course of a recognized high school or vocational/technical high school may be substituted for a maximum of one year of the required experience.*

II.   A diploma as evidence of graduation from a course other than the commercial or business course of a recognized high school or vocational/technical high school or possession of a Massachusetts high school equivalency certificate may be substituted for a maximum of eight months of the required experience.*

III.  A diploma for completion of a one-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of one year of the required experience.*

IV.  A diploma for completion of a two-year, full-time, or equivalent part-time, program in a recognized, non-degree granting business or secretarial school above the high school level may be substituted for a maximum of two years of the required experience.*

  *Education toward such a degree or diploma will be prorated on the basis of the proportion of the requirements actually completed.

NOTE:   Educational substitutions will only be permitted for a maximum of two years of the required experience.

Equivalency Statement
Applicants who do not meet the qualifications as stated above are encouraged to put in writing precisely how their background and experience have prepared them with the equivalent combination of education, training and experience required for the responsibilities of this position.

Salary: $43351.36-$58726.46 **

**An appointment made from outside the bargaining unit must be made at step one of the salary range.
Grade: 13
Employee Status: Full Time
Benefits: Yes
Hours per Week: 37.5  Work Schedule - M,W,TH - 9-5, Tuesdays - 10-6, Fridays - 8am-4pm, availability to work special events.
Number of Weeks: 52

Mount Wachusett Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, ethnicity, gender, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.