CATS Academy Boston seeks a full-time Student Services Administrator. Located on a beautiful campus in Braintree, Massachusetts, CATS Academy Boston is an independent boarding and day school for 350 students in grades 8-12/PG.

Reporting to the Head of School, the Student Services Administrator, is responsible for customer service delivery across the school; this position will manage, monitor and coordinate all aspects of the school’s interaction with its clients to ensure the consistent delivery of excellent standards of customer service in all dealings with agents, parents, and students. This will include working as a collaborative team across the other schools; this position will contribute to the success of each student’s journey throughout their time at the school, including pre-arrival communication through exemplary support and attention to individual needs. 

The Student Services Administrator is responsible for seeking out areas where the school could improve its service delivery proposition, managing student-facing administrative teams, and driving and implementing change. The role will involve coordination and collaboration across multiple departments, working with many stakeholders – students, staff, academics, central teams, and department managers.

Requirements

Communication

· Ensure that communication to agents, students, and parents from within CATS Boston is effectively channeled and mediated to achieve consistency in speed and quality. 

· Provide an effective external and internal communication channel between students, parents, agents, and the school and liaison between departments.

· Check the integrity of the contact information provided by parents when necessary.

· Act as the liaison between relevant school staff and all external clients. 

· Ensure external and internal clients receive clear and accurate responses to their inquiries. 

·Respond to urgent issues promptly, respond to emails within 24 hours 

Student Arrival/Departing

· Seek to assist the administration of arriving and departing students. 

· Support in the coordination of student induction and registration events, working with other team members to ensure all students receive a positive, welcoming experience

· Support preparing the content for pre-arrival information before each intake, working with key stakeholders, including the Head of School and the Residential and Admissions teams, to ensure this is delivered to students on time.

· Assist students in getting acclimated to the US environment

· Conduct a data check for all arriving students to ensure we hold the correct information, updating where appropriate. 

· Ensure that there is a provision for activating students’ Shackleton accounts and provide them with login details, resetting passwords when required. 

· Support Independent Accommodation process, ensuring relevant forms are completed, saved in the student file, and uploaded onto the system, adding independent address to Unit-e.

· Establish an alumni network to help promote the school upon departure. 

Student Retention (continuers & extenders) 

· Ensure that all activities drive student retention and support progression-related activities within the school. 

· Manage student wobblies (students who have said they may not continue their studies with us) to ensure the school successfully addresses the student’s issue as to why there is uncertainty

· Manage the student retention process and oversee all administrative duties for student continuers and extenders. 

· Liaise with other CGS sites to ensure student transfers are handled well, clearing transfer requests in advance.

Compliance and Reporting 

· Ensure that all students have up-to-date contact details, immigration records, and correct visas to legally study at the school, that all student documents are scanned and uploaded, and all passport and visa information is inputted into Shackleton. 

· Manage early withdrawal process, gathering withdrawal reasons and uploading information to Shackleton. 

· Document changes to the student's program of study or other relevant changes to the student’s profile

Data Management 

· Run appropriate reports, analyze data/statistical information for Head of School as needed

· Maintain and manage the archiving of confidential student files. 

· Responsible for the maintenance of UNIT-e data for all enrolled students. 

· Ensuring the timely entry of all amendments to student records on UNIT-e, in conjunction with accommodation and curriculum staff, and notifying all relevant staff members of amendments. 

Administration

· Work directly with the Academic team to arrange convalidation of end-of-semester/year reports for all completing Brazilian students and ensure con-validated reports are sent to agents.

· Maintain all student files, including scanning and uploading all passports, visas, Police Registration certificates, letters, etc., onto Shackleton and save them in the student folder. 

· Issue letters, certificates, and other official correspondence to agents, students, and parents, including certificates of enrolment, visa invitation letters, and discipline letters/student contacts. Save them in the appropriate file and upload them onto Shackleton.

Qualifications:

· Bachelor’s degree preferred

· Three years experience in a fast-paced administrator role 

· Experience within the education field preferred 

MUST HAVE VALID DRIVER'S LICENSE

Skills

· Excellent interpersonal and communication skills

· Adept at building relationships and managing complex projects, as well as driving changes that cut across multiple teams

· Ability to work independently and as a team

· Excellent organizational skills and ability to manage conflicting priorities

· Ability to deal with and resolve a high volume of queries efficiently

· Strong attention to detail and high level of data accuracy

· Ability to find and present solutions to achieve customer satisfaction

· Solid IT skills and ability to navigate a student database system

·  Proficient in Microsoft Office Suite

· Ability to demonstrate international and cultural sensitivities

· Ability to work well under pressure

· Fluent in English (essential) and another language (desirable) 

· Excellent leader and team player

· Efficient and organized

· Trustworthy, dependable, and reliable

· Willingness to work evenings and the occasional weekend during certain times of the year as well as AOD duties.

Benefits:

· Competitive Salary

· Generous Paid Time Off

· Health Insurance

· Dental Insurance

· Vision Insurance

· HRA, FSA, DCA

· 100% Employer Paid, Life, AD&D, Short and Long Term Disability coverage

· 401k Retirement Plan with Company match, 100% immediate vesting

· Free meals during the academic year

· Great co-workers and students!

CATS Academy Boston is proud to be an equal opportunity employer and does not discriminate or accept discrimination against any employee or applicant in any manner prohibited by law. We welcome employment applications from candidates of all backgrounds.