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Looking to make a difference in the Iowa State community by financially educating college students and their families?  

Located in the heart of Iowa State’s campus, the Office of Student Financial Aid is a unit within the division of Academic Affairs that administers more than $400 million in federal, state, institutional, and private funds to over 85% of undergraduate students, along with additional support for domestic graduate students seeking aid. We strive to help all students succeed in their Iowa State experience through education and outreach to create an understanding of available financial aid opportunities.      

                                                                               

As a Financial Aid Advisor II – Team Supervisor, you will inform students and families of their financial aid options, including how to submit aid applications, as well as information on federal and institutional aid availability and eligibility requirements. You will also teach students important financial literacy topics during one-on-one meetings and during group presentations, fostering positive financial discussions to set students up for financial success. Informing students and their families of the affordability of Iowa State is also essential to our role. Staffing university resource fairs and meeting with prospective students in surrounding communities are ways we introduce students to the world of financial aid and to our welcoming staff.                    

In this position, you will administer support for veterinary medicine financial aid and university default management programs. You will also process and review professional judgment appeals, such as Satisfactory Academic Progress appeals, independent appeals, marital status appeals, and special condition appeals. As a Team Supervisor, you will provide supervision to other financial aid advising staff and students within the department.                                                                                                                       

As a Financial Aid Advisor II – Team Supervisor, you will have the ability to work both independently, as well as in a team environment. You must be detail-oriented, creative, and possess the ability to manage multiple ongoing tasks, as well as be a self-motivated individual with strong communication and problem-solving skills.

                                                                      

The Office of Student Financial Aid values student success, accountability, innovation, collaboration, dignity and respect, and advocacy above all else. While we are dedicated to serving students, we also place importance on professional growth and development in the workplace by offering staff retreats and conference opportunities throughout the year. We value each member of our team and believe each of us has unique skills that enhance our work. We work to get to know each other’s individual strengths and weaknesses, creating a space for open dialogue and optimal collaboration.                                               

If you’re ready to start a rewarding career alongside dedicated Financial Aid staff at Iowa State, apply to join our team! 

Example of Duties
• Assists students and families by making recommendations, interpreting regulations, and reviewing petitions.
• Counsels students and families regarding financial aid, including eligibility, application procedures, aid programs, costs, indebtedness, money management, and financial planning.
• Provides status updates regarding eligibility, scholarships, and applications.
• Provides specialized support for a financial aid area.
• Analyzes data, compiles reports, and applies judgement.
• Evaluates individual circumstances and documentation and makes adjustments or exceptions based on judgment.
• Prepares and gives presentations related to financial aid and related topics.

Level Guidelines
• Intermediate-level position with solid professional and/or technical skills working under general supervision to achieve goals
• Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues
• Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems
• Responds to a broad range of inquiries and requests
• May provide training and/or direction to lower-level staff
• May lead projects of moderate scope and complexity
• Provides guidance to students

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