Career Services

By John Stabinger
Posted on 2 April 2020 | 2:40 pm
Alumni / Benefits & Services / Alumni Career Services

Alumni Career Services


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Patient Experience Rep (Waltham, MA) Female Athlete Program Ortho
Boston Children's Hospital
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Patient Experience Rep (Waltham, MA) Female Athlete Program Ortho

Boston Children's Hospital

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Details
Posted:
September 15, 2023
Location:
Waltham, Massachusetts
Salary:
Open
Job Summary
Please note that this role is located in Waltham, MA (free parking).
Candidate would need to be flexible to work between the hours of 8am-6pm *8 hours shifts M-Friday.

$2,000 sign-on bonus (terms/taxes apply)

Orthopedics Sports Medicine - Female Athlete Program
The patient experience representative will:
  • Providing positive and effective customer service that supports departmental and hospital operations.
  • Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.
  • Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues. Greeting and directing patients, families and visitors.
  • Monitoring daily schedule and patient flow to optimize resource utilization and patient experience. Communicating with clinicians and/or supervisor and routing patients/visitors to maintain efficient patient/visitor flow.
  • Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Preparing requisitions and other standard forms as requested by clinician or supervisor. Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.
  • Reconciling payments and preparing deposits providing an accurate accounting of funds. Providing an accurate record of transactions in the Hospital systems. Facilitating and directing communication with Financial Counseling.
  • Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assistance within scope of knowledge and authority. Initiating call for emergency services as required.
To qualify, you must have:
  • A high school level of educational development and 0 to 1 years of previous experience such as customer service, administrative, or experience in a health care setting. Bachelor's Degree preferred.
  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
  • The ability to work with diverse internal and external constituencies.
Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Internal Number: 72050BR
About Boston Children's Hospital
Boston Children's Hospital is a 395-bed comprehensive center for pediatric health care. As one of the largest pediatric medical centers in the United States, Children's offers a complete range of health care services for children from birth through 21 years of age.
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