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By John Stabinger
Posted on 2 April 2020 | 2:40 pm
Alumni / Benefits & Services / Alumni Career Services

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Salesforce Coordinator
San Diego State University
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Salesforce Coordinator

San Diego State University

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Details
Posted:
September 15, 2023
Location:
San Diego, California
Salary:
Open
Type:
Full-time



Salesforce Coordinator

Req No: 2023-16211
Category: Information Technology
Type: Full-Time Contract
Salary: $21.50 per hour
Close Date:

Overview
The salary for this position is $21.50 per hour and is non-negotiable.

SDSU Global Campus strives to be a global leader in providing innovative education programs that transform lives locally and internationally. Our mission is to deliver innovative educational experiences to all learners through credit and non-credit academic and special programs for individuals and groups at various times, in myriad locations, and via different modalities throughout the year.
PURPOSE OF THE POSITION

As the Salesforce Coordinator you will assist in maintaining and optimizing existing Salesforce functionality to help drive user adoption and engagement. This includes user management, sharing/visibility, reporting/dashboards, custom objects and fields, automation including workflow rules, process builder and approval processes, validation rules, data management, and develop, test, analyze, and maintain new software applications in support of the achievement of business requirements. Additionally, this position will be working with our data analyst to develop and maintain SQL queries and reports as needed.

The position reports to Executive Director of IT and is supervised by the Salesforce Administrator.



Responsibilities
Core Responsibilities 70%
  • Understand basic administrative Salesforce functions including user account maintenance, custom objects, roles and permissions, workflows, process builder, custom views, dashboards, reports, and other routine tasks.
  • Map and load data into Salesforce using a data loading tool like Apex, Data Loader.
  • Assist with managing Salesforce data replication and integrations using tools like Informatica Cloud.
  • Assist with managing Salesforce data with deduplication tools.
  • Assist with managing and maintaining Salesforce integrations with LiveChat, Calendly and other applications.
  • Assist with managing data integrity by analyzing data and by taking the appropriate steps to ensure good practices are followed (validation rules, matching rules, and duplicate rules).
  • Develop, modify, and maintain assigned processes.
  • Assist with monitoring the operation of assigned processes and responds to problems by diagnosing and correcting errors in logic.
  • Review user requirements and needs, performs analysis, design, implementation, installation and training related to new processes or applications developed and/or acquired.
  • Assure Salesforce project requests are completed on a timely manner.
  • Assist with email communication to current students, student recruitment, student success and alumni.


Data Analytics/Reporting 15%
  • Work with others to understand business processes and deliver data so that non-technical resources can understand/respond as needed.
  • Develop and maintain reports and analysis.
  • Generate reports from single or multiple systems.
  • Ad hoc reporting, as requested.


Documentation and Training 10%
  • Document updates and changes.
  • Documents system and application for user department and conforming to institutional standards.
  • Assists user and operating areas in implementing and supporting systems including system installation, training and troubleshooting.


ALL OTHER DUTIES AS ASSIGNED 5%



Qualifications
MINIMUM EDUCATION

  • Bachelor's degree in computer science, information systems, educational technology, communications, or related field or similar certified coursework in applicable field of study.

MINIMUM EXPERIENCE

  • none

PREFERRED QUALIFICATIONS AND SKILLS
  • Minimum two years of experience within a Salesforce environment.
  • Advanced skills in MS Excel.
  • Ability to write and modify SQL queries.
  • Ability to use systems work flow and logic flowchart techniques.
  • CRM environment with lifecycle management objects, KPI dashboard configuration.
  • Experience with CPQ, Communities, and Marketing Cloud.


ADDITIONAL APPLICANT INFORMATION:
  • A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with SDSU Research Foundation
  • Candidate must reside in California or live in a commutable distance from SDSU at time of hire.
  • San Diego State University Research Foundation is an EEO/AA/Disability/Vets Employer


To apply, visit https://careers-sdsurf.icims.com/jobs/16211/salesforce-coordinator/job?in_iframe=1









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About San Diego State University
Founded in 1897, San Diego State University is a public institution of higher education located in southern California. SDSU is the oldest and largest university in San Diego and the third largest in the state. SDSU continues to gain recognition as a leader in higher education.Join SDSU and make a difference through meaningful work that contributes to knowledge and provides rich opportunities for students. The dynamic synergy between SDSU and the San Diego region furthers SDSU's excellence and global impact. Every member of our team can proudly proclaim, "I Am SDSU."In addition to SDSU, three not-for-profit auxiliary employers operate to provide services for the University. The SDSU Research Foundation furthers the educational, research and community service mission of SDSU. Aztec Shops provides a diverse portfolio of products and services including operation of the SDSU Bookstore, SDSU Dining, and management of commercial and real estate properties surrounding the campus. Associated Students of SDSU is a student-directed organization that manages programs and facilities enjoyed by students, faculty, staff, and the community-at-large.
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