Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: PRN, Wednesdays 0730-1600

The role you’ll contribute:

The Patient Access (PA) Specialist I, under supervision, registers patients for service types. Meets or exceeds collection standard by timely verification of insurance benefits, when applicable, and determines financial responsibility to the hospital. Creates good faith estimate of patients’ financial responsibility, and documents all attempts accordingly. Meets or exceeds accuracy standard goals. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Adheres to AdventHealth Corporate Compliance Plan to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.

The value you’ll bring to the team:

• Demonstrates, through behavior, Florida Hospital’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
• Registers patients for services and achieves accuracy. Works patient accounts in regards to insurance identification and selection, along with required protocols associated with insurance selection. Ensures timely discharge is facilitated and reimbursement is maximized.  Properly identifies patients, ensures armband accuracy, inputs demographics information, and secures the required forms to ensure compliance with regulatory policies.
• Creates accurate good faith estimates in an effort to maximize up-front cash collections, in addition to, adding collection documentation where required. Meets or exceeds upfront collection standard goal, assigned to location of responsibility, to protect financial standing of Florida Hospital. Proactively seeks assistance to improve collections. Reviews all collection reports timely, as assigned by leadership. Ensures all financial assessments, eligibility, and benefits memos are clear, updated and thorough to support post care financial needs.  Performs cashiering functions, such as, daily batching and cash reconciliation with accuracy in support of the pre-established legal and financial guidelines of Florida Hospital, when required.
• Ensures all financial assessments, eligibility, and benefits memos are clear, updated and thorough to support post care financial needs. Uses utmost caution that authorizations and pre-certifications are correct and as accurate as possible to avoid rejections and/or denials. Maintains a current and thorough knowledge of utilizing online eligibility and pre-certification tools made available.
• Achieves productivity standard by monitoring patient tracking board to proactively identify patients that require registration to be completed.  Ensures patient demographics and account information is appropriate for account type as directed. Uses utmost caution in patient and employee safety by following established guidelines, such as, hand washing and following contact precautions.
• Accountable for maintaining a working relationship with clinical partners to ensure open communication between clinical, ancillary and patient access departments, and enhances patient experiences.

The expertise and experiences you’ll need to succeed:

Required:

• Working knowledge of Microsoft programs and familiarity with database programs
• Ability to operate general office machines such as computers, facsimiles, copiers, and scanners 
• Ability to be responsive to ever-changing matrix of hospital needs and act accordingly
• Ability to follow complex instructions and procedures, with a close attention to detail
• One (1) or more years of customer services experience