South Central Power Company has an immediate opening for a Member Services Representative at our brand-new Lancaster, Ohio location. Candidates who have a strong customer service background are encouraged to apply.

This is a position in our call center and primarily involves supporting our members’ inbound phone calls. Candidates are responsible for ensuring member satisfaction by performing diverse clerical tasks requiring detailed analysis and sound judgment. This position maintains accurate member account information and will communicate with members in person and over the phone regarding billing, collections, capital credits and other inquiries.

We are looking for an experienced individual who is self-motivated, organized, and handles situations with tact and poise. The successful candidate will demonstrate sound judgment, effective problem-solving skills, strong attention to detail, and excellent written and verbal skills. This is position reports directly to our Member Services Supervisor.

What the job requires…

• High school diploma. Post-secondary education in Business Administration equivalent to an Associate Degree is preferred.
• Two years of customer service experience. Experience with handling cash.
• Candidates must have strong communication skills. Must have basic knowledge of the operation of office equipment, including computers, calculators, fax machines and copiers. Must have the ability to perform arithmetic operations quickly and efficiently and must be proficient on a 10-key calculator and accurately type at least 40 words per minute.

We offer a competitive salary, strong benefits package, and this position is eligible for hybrid remote work. Apply to join our awesome team today!

EEO – Minorities/Females/Disabled/Veterans