The role

The Manager of IT/OT is responsible for the reliable operation and security of the IT network for YVEA and Luminate, manages the Information Technology (IT) and Operations Technology (OT) staff, and assists with the day-to-day workload of the IT Department.

Key responsibilities

• Manages staff and processes associated with Information Technology (local area networks including servers and personal computers, system-wide software, data backups, system security, etc.) and OT (automated metering management and mesh network communications, SCADA network, wide area networks for substation communications, system security,).
• Manages the partnership with the vendor selected as the Association's Managed IT Service Provider, including quarterly meetings, monthly reporting, coordination of support requests, monitoring usage of block support hours, and special projects (server builds, backup strategy, implementations, etc.)
• Manages business continuity by ensuring all hardware and software are up-to-date and functioning at a high level.
• Manages and serves as project manager for IT and OT related projects involving network systems and software platforms, including third-party integrations of various programs and other special projects, as well as coordinating third-party vendors or consultants as
• Manages and develops the IT/OT department budget related to the Association's computer systems, software programs, network and security systems, and technology advancements, including identifying needs from other departments for capacity planning and determining equipment specifications for purchase.
• Manages the development of the Association's Cyber Security Program, including all related policies and procedures, network and data security (firewalls, intrusion prevention, email security, endpoint detection and response, SIEM monitoring, penetration tests, PCI compliance, and security )
• Assists Engineering and Operations Departments in developing the Association's Technology Work Plan for both IT and OT.
• Manages network end-user security (Active Directory, user files, etc.), including end-user application security (iVUE).
• Oversees and assists with all activities of IT and OT related systems administration and support tasks, including analyzing, constructing or installing, documenting, testing, maintaining, troubleshooting, and supporting local and wide-area network hardware, operating systems, software applications (including all NISC software applications), third party integrations, peripherals including backup and recovery processes, security hardware and software, IP telephone system, and network-based communication devices for the Association.
• Assists with end-user support, including responding to help desk tickets.
• Monitors monthly iVUE server maintenance, performed outside of business hours.
• Maintains department performance by overseeing, supervising, managing, and coaching IT and OT staff.

Perks at work

• Retirement Plan: Your success is our success.
  • We will match your 401(k) contribution up to 4%
  • Retirement Security Plan 1.7% of your average salary x years of service = annuity
• Health and Well-being: A healthy you is a healthy us. We will deposit extra cash into your checking or health savings account for each preventative exam you and your dependents complete.
• Benefits: Include short-term disability, medical, vision, dental, and life insurance for you, your partner, and your child. We encourage enjoying your time outside of work with a generous PTO accrual.
• Education Assistance: Enjoy learning? We promote that with our Education Assistance Policy to aid in your tuition costs.
• Safety: Have you never driven in the snow before or need a refresher? We pay for you to attend the Bridgestone Winter Driving School