A Dedicated Representative is both an internal and external customer facing role. The representative will be responsible for a limited book of business (3-5 High Profile Accounts) that are members of the US Oncology Network and PSaS. They are single-handedly responsible for their day-to-day business, which includes but not limited to order processing, calls, order tracking, quarterly buy-ins, assisting with new account sets up, Customer Center training and assistance to ensure customer satisfaction for that book of business. In addition to the customer, they are also responsible to help with trouble shooting and problem solving, day to day activity, product knowledge and sales reporting. Daily use of Salesforce and the SAP reporting software will be an active part of this position. Any reporting either daily/weekly/monthly for the customer as requested by the customer, Sales Team, Support Team, and Stakeholders will fall solely on the Dedicated Representative's list of responsibility.

The Dedicated Representative must possess a strong knowledge of SAP, Finesse, and Multiple Microsoft Office applications such as Excel, Word, and PowerPoint. Excel skills will include formatting, the use of multiple functions, charts, and various tables. They must be able to work under a restrictive time schedule and work well under pressure. They are also required to monitor and resolve assigned Salesforce cases in their queue and manage any stretch projects or assignments as given to their supervisor. The representative must also have a strong knowledge of the USON Network and PSaS, its members, its sales strategy and goals and overall policy and procedure for the Network.

As both an internal and external customer facing member of the MSH team, the Dedicated Representative is to conduct themselves in a professional manner always. The Dedicated Representative is to treat both internal and external customers with empathy and always strive to provide our customers first contact resolution.

If selected, the candidate must be willing to work in a high-volume contact center environment where they are seated at a desk, process information on a computer, answering calls through a headset and research and resolve customer inquiries via email and case management for the extent of their shift. Upon completion of training, the agent will be required to pass the Effortless examination as well as meet or exceed all KPI's (Call Quality Monitoring, Case Evaluation, Effortless, Adherence to schedule, Interactions and RightTime).

This is a HYBRID role. The candidate must live within the surrounding areas of the office of destination for the position. The candidate will be required to work in the office occasionally to perform their work duties, training, meetings, etc.

Schedule:

• Typically requires 5+ years of related experience.