Job Title

Solutions Manager

Job Description Summary

The Solutions Manager plays a crucial role in supporting the Director of Solutions Management in developing and maintaining a company-wide Services Catalog, developing and implementing Innovation Frameworks, identifying emerging technologies and start-ups for partnership opportunities, designing new service offerings, and defining how best to leverage this to increase sales differentiation and win rate.
This individual will collaborate with various stakeholders inside and outside of our business to identify best practices, capture innovative opportunities, and ensure all attributes of solutions are evaluated. Reporting to the Director of Solutions Management, the Solutions Manager will contribute to the design and standardization of configurable offerings and support the Solutions Architecture team as they respond to new pursuits and renewals.
This role focuses on driving value through data-driven insights, collaboration, and fostering a culture of continuous innovation.

Job Description

Responsibilities:

• Collaborate with stakeholders across the firm to identify best practices, solution improvements, and areas of innovation.
• Assist in building and managing relationships with 3rd party vendors and partners to drive external innovation and fill key solution needs.
• Support the Director of Solutions Management in developing and maintaining the company-wide Services Catalog.
• Work closely with the Solutions Architecture team to enable the design of standardized and configurable offerings based on the Services Catalog. Collaborate with the Technology team to leverage vendor relationships and deliver innovative solutions.
• Work closely with the Pricing and Costing team to ensure effective application of costing models across all solutions and components.
• Evaluate gaps in delivering value to key segments in collaboration with the Segmentation team.
• Engage with subject matter experts (SMEs), Client Services, Transitions, and other teams to identify best practices, pitfalls, and areas of innovation. Contribute to the development of processes, programs, and tools to foster continuous innovation on existing client accounts.
• Work with internal stakeholders to develop prototypes and pilots of new services using a build, buy, partner strategy.
• Support the Director of Solutions Management in creating a culture of continuous innovation and improvement across the business and within the Solutions Management function.
• Stay updated on industry trends, emerging technologies, and best practices related to solutions management.
• Program manage work groups, internal communities of practice, account forums and innovation spotlight programs.

Qualifications:

• Ideally 2+ years of experience in a solutions management or similar role

• Experience as a program and project manager

• Experience managing multiple stakeholders in a large, highly-matrixed organization

• Experience in identifying new solutions through partnership with start-ups or internal incubators

• Self-starter, 'achiever' mentality with an ability to work independently and as a part of a cross-functional team within an environment of continuous change

• Ability to balance both highly analytical projects and creative programmatic responsibilities indirectly managing groups

• Demonstrated ability to contribute to strategic initiatives and execute detailed tasks.

• Experience working in a dynamic and fast-paced environment, adapting to change with a problem-solving mindset.

• Familiarity with Facilities Services or Facilities Management space is a plus.

• Experience with people-based service offerings (e.g., consulting, legal, janitorial, maintenance) is preferred.

• Consultative approach to engagement with clients and prospects.

• Excellent interpersonal and communication skills.

• Experience in developing processes, programs, and tools to drive continuous innovation.

• Champion of fostering a culture of continuous innovation and improvement.

• Bachelor's degree is required; an advanced degree or accreditation is a plus.

Note: Technical knowledge of janitorial and/or maintenance services is not required but can be advantageous in this role. The Solutions Manager will work closely with the Director of Solutions Management to support their goals and objectives while contributing to the overall success of the Solutions Management function.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.The company will not pay less than minimum wage for this role.The compensation for the position is: $102,000.00 - $120,000.00C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.