Career Services

By John Stabinger
Posted on 2 April 2020 | 2:40 pm
Alumni / Benefits & Services / Alumni Career Services

Alumni Career Services


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Client Service Manager
Ameriprise Financial, Inc.
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Client Service Manager

Ameriprise Financial, Inc.

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Details
Posted:
September 16, 2023
Location:
Naples, Florida
Salary:
Open
Type:
Full Time
Step into an instrumental role. Help conduct the smooth operation of a fast-paced-and friendly-financial planning office. Work as an employee of an independent advisor franchisee with a financial advisory practice of Ameriprise Financial. Assist in daily business operations.
Assist financial advisor(s) and associate financial advisor(s) in managing and organizing office work flow with an emphasis on creating and delivering a unique client experience that defines and differentiates the practice. This position will consistently follow high standards of business and professional ethics and legal and regulatory requirements when dealing with others and/or performing work activities.
This role provides client relationship support through interacting directly with clients to ensure accurate account set up and through acting as a liaison to answer client questions. The role will also perform other practice management tasks relating to client service as needed. Responds to ad hoc requests, coordinates/tracks projects and/or manages business-as-usual projects such as organizing a client seminar.

Responsibilities and Time Allocation - Will change over time to meet the needs of the practice and can include other duties as assigned by the advisor.

Responsibilities:

Business Management
  • Prepare New Business and Client Account Maintenance applications, supplemental documents, correspondence, etc., for client and advisor signature(s)
  • Work with home office to ensure accurate new business setup, estate settlement processing, client account maintenance, resolve issues, etc.
  • Prepare and track processing of correspondence for client and advisor signatures
  • Answer questions and provide readily available information to clients, if requested and as allowable, as it relates to servicing their accounts
  • Maintain files and records in accordance with the records retention policy
  • Perform other allowable duties as assigned by the financial advisor(s) and associate financial advisor(s)
Client Care
  • Create Prospects in CRM
  • Oversee client onboarding from prospect to client, (Checklist, segment, service model, BOX folder linked, secure site registration)
  • Set up and maintain client scheduling system
  • Call clients or prospects to set up meetings or appointments
  • Conduct client appointment reminders via Heresay
  • Greet clients upon arrival and extend hospitality to clients
  • Conduct transaction requests as directed by financial advisor(s) and associate financial advisor(s)
  • Answer phones to schedule appointments, refer to advisor(s), take messages, etc.
  • Document client contacts/calls
  • Manage submission of incoming mail
  • Deposit incoming client checks
  • Manage Mail and Fund Log
Key Traits of a Successful Client Service Associate/Manager:
  • Direct attention to detail and organization
  • Effective communication with clients and other advisors/staff
  • Effective and efficient time management
  • Polite and clear phone manner
  • Ability to multi-task
  • Ability to adhere to rules and regulations as stated and required by advisor, Ameriprise Financial
  • Ability to support and provide guidance for compliance within the advisor's practice
  • Positive attitude and sincere willingness to constantly learn and grow
Education and Other Designations:
  • College degree or higher
  • 2+ years of similar experience
  • Already have or be able to study for and pass exams for federal and state licenses and registrations for securities, including Series 7, Series 66, and State life, accident and health insurance licenses
At Ameriprise Financial, we're not just in the business of helping clients with their financial goals - we also help our advisors and employees reach their true potential by embracing an inclusive and collaborative culture. We celebrate the unique qualities and reward the contributions of our talented, passionate employees. If you're motivated and want to work for a strong, ethical company that cares about you and your community, take the next step with Ameriprise Financial.

This position is with an Ameriprise Financial Franchise owner.

Ameriprise Financial is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, genetic information, age, sexual orientation, citizenship, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.

Full-Time/Part-Time

Full time

Internal Number: 20271347
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