Career Services

By John Stabinger

Posted on 2 April 2020 | 2:40 pm

Alumni / Benefits & Services / Alumni Career Services

Alumni Career Services

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Collection Specialist-University Bursar-Hybrid

University of Illinois - Urbana-Champaign

Details

Posted:

September 17, 2023

Location:

Urbana, Illinois

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Salary:

Open

Type:

Full-time

Collection Specialist-University Bursar-Hybrid
University of Bursar

Job Summary
Under the Collections Coordinator supervision, will initiate activities and procedures to maximize collection of delinquent student and non-student receivables and delinquent campus-based student loan accounts in accordance with the overall objectives, goals, policies and regulations established by the University and University Bursar.
Duties & Responsibilities

1. Initiate, document and manage collection activities for an assigned portfolio of delinquent student and non-student accounts receivable and delinquent campus-based student loan accounts.
2. Contact debtors by phone, email and letter regarding repayment of their delinquent University of Illinois student and non-student receivable account and delinquent campus-based student loan account. Meet the monthly call goal that is set forth every fiscal year.
3. Confer with campus assessing units and external collection agencies to negotiate resolution of disputed or problem accounts.
4. Research and implement advanced tools for skip-tracing debtors for whom the University of Illinois does not have a current address or phone number; document and monitor the success of these skip-tracing tools, and make departmental recommendations regarding the most effective tools.
5. Assist the Collections Coordinator of Student Loans and Collections with facilitating and overseeing accounts receivable collections/campus based loan collections including developing new policies and procedures to promote the overall success of collection efforts.
6. Monitor debtor compliance with monthly payment agreements and coordinate follow-up communications with debtors who default on their agreements.
7. Review collection activity and performance on assigned portfolio of delinquent student and non-student accounts receivable/campus based student loan accounts; prepare and submit to the Collection Coordinator monthly management reports of collection activity and performance; recommend follow-up collection activities to enhance collection performance.
8. Enforce, implement, and comply with all pertinent federal, state, institutional and program rules and regulations regarding University of Illinois debt collection.
9. Identify and report problems, trends and customer feedback to the Assistant Director.
10. Perform other collection related duties as assigned.
11. Perform basic accounting and payment application and security functions related to collection activity.
12. Assign and/or assist with clerical duties including correspondence, data entry, sorting mail, filing, etc.

Minimum Qualifications

Any one or any combination of the following, totaling one (1) year (12 months), from the categories below:
college course work that included courses in finance, accounting, business administration, or business management, or a closely related field:
30 semester hours equals one (1) year (12 months)
Associate's Degree (60 semester hours) equals eighteen months (18 months)
90 semester hours equals two (2) years (24 months)
Bachelor's degree (120 semester hours) equals three (3) years (36 months)
collection, consumer credit, or business experience that required knowledge of collection methods and procedures
One (1) year (12 months) of collection experience comparable to Collection Representative level or in other positions of comparable responsibility

Knowledge, Skills and Abilities

1. Knowledge of customer service (the principles and processes for providing customer and personal services; customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction).
2. A working knowledge of office technology (word, excel, and necessary databases).
3. Knowledge of Federal and State regulations pertaining to all collection programs and of the resources available to research complex issues.
4. Strong written and oral communication skills.
5. Mathematics and calculation skills.
6. General accounting skills.
7. Judgment and decision making skills (he or she can consider the costs and benefits of potential actions to choose the most appropriate one).
8. Ability to handle difficult and stressful situations.
9. Ability to interpret complex regulations from within and outside of the University.
10. Ability to handle a large volume and a variety of details accurately and set priorities.
11. Ability to adapt in an ever-changing environment.

#LI-AB1
Appointment Information

This is a 100% full-time Civil Service 3283 - Collection Specialist position, appointed on a 12-month basis. The expected start date is as soon as possible.

We are unable to sponsor an employment VISA or take over sponsorship for an employment VISA for this position now and in the future. Candidates must be authorized to work in the United States with no VISA sponsorship.

For more information on Civil Service classifications, please visit the SUCSS web site at https://www.sucss.illinois.gov/pages/classspec/default.aspx.
Application Procedures & Deadline Information

Applications must be received by 6:00 pm (CST) on 10/2/2023. Apply for this position using the Apply Now button at the top or bottom of this posting. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through https://jobs.illinois.edu will not be considered. If required by the position, transcripts or other documentation of credentials are to be provided no later than the first day of employment. For further information about this specific position, please contact Amanda at abubo2@uillinois.edu. For questions regarding the application process, please contact 217-333-2137.

The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, COVID-19 vaccination requirement, and employment eligibility review through E-Verify.

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing accessibility@illinois.edu.

Requisition ID: 1019969
Job Category: Administrative Support

To apply, visit https://illinois.csod.com/ux/ats/careersite/1/home/requisition/7864?c=illinois

Internal Number: 4605463

About University of Illinois - Urbana-Champaign

The University of Illinois at Urbana-Champaign has earned a reputation as a world-class leader in research, teaching, and public engagement. With our land-grant heritage as our foundation, we pioneer innovative research that tackles global problems and expands the human experience. Our transformative learning experiences, in and out of the classroom, are designed to produce innovative alumni who desire to make a significant, societal impact.

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Collection Specialist-University Bursar-Hybrid

University of Illinois - Urbana-Champaign

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