Account Management is responsible for managing the success of the relationship with an assigned set of customers in order to achieve the goals and objectives identified by the customer and Cardinal Health.

Job Summary

Responsible for long-term relationship building between the customer, Cardinal Health, and other professional organizations (Group Purchasing Organizations, etc). The complexity of the solution, product, or services offered is variable and can range from simple to moderately complex selling.

Responsibilties

• Central point of contact for an assigned set of clients.
• Provides regular updates to the client and internal staff on mutually agreed upon action items.
• Monitors performance metrics as outlined in customer contracts, and reports results to client on a monthly basis.
• Works to align support services to meet client and market needs.
• Assist in the development, refinement, validation or ensure completion of all projects; manage various work plans to ensure project commitments are met on time.
• Act as point person for all contracts, fee increases, amendments, works with sales team on Requests for Proposals when received from existing client base to ensure unified messaging to client and to ensure full understanding of client needs
• Analyze program processes and make recommendations for improving efficiency, resulting in expense reduction both internally and for external clients
•  Effectively communicate project information to superiors. Deliver engaging, informative, well-organized presentations internally and externally
• Resolve and/or escalate issues in a timely fashion
• Build a knowledge base of each client's business, organization and objectives

Qualifications

• Bachelors degree preferred
• Min 4 years related sales experience, preferred
• Ability to travel
• Proven product knowledge in business area
• Valid driver's license

What is expected of you and others at this level

• Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
• May contribute to the development of policies and procedures
• Works on complex projects of large scope
• Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
• Completes work independently receives general guidance on new projects
• Work reviewed for purpose of meeting objectives
• May act as a mentor to less experienced colleagues