Job Summary

Greet patients, families, and visitors using NCHS Service Standards. Screens visitors as required for the safety of all patients, families, and staff. Demonstrating NCHS CREATE values in all encounters, liaises with patients and families, as well as, employees and non-employees that work at the hospital.

Job Specific Duties

• Greets and welcomes customers with a positive attitude and proper salutations making customers feel welcomed. 
• Answers questions and provides assistance upon requests for families regarding NCHS services available including appropriate wayfinding.
• Responsible for offering wheelchairs as needed and maintaining the wheelchair cleaning and storage process.
• Responsible for the screening of patients and guests. Reports any unusual incidents to the Supervisor. 
• Ensures the daily operations of the screening process are carried out in an efficient, safe, systematic, and reproducible manner. 
• Ensures that individuals who present with positive screening responses are processed through the appropriate SMEs as identified in the process flow. 
• Provides appropriate Personal Protective Equipment (PPE) to all individuals entering the facility as dictated by hospital processes. 
• Assesses potential improvements for workflow when it is warranted. 
• Fosters a team environment and emphasizes the need for all staff to work together effectively and efficiently modeling CREATE and Service Standards. 
• Responsible for coordinating the logistical set-up of the screening station and is accountable for station equipment and resources. 
• When needed, assists to verify credentials to assure appropriate access for those seeking entry to the hospital.
• Maintains an organized, efficient, sanitized, and clean work environment.
• Ensures families adhere to the COVID visitation guidelines. Contacts PGR/Security for any guest issue.

Minimum Job Requirements

• Spanish fluency is required at specified entrances
• 1-3 years of experience in customer service related industry

Knowledge, Skills, and Abilities

• High school education or equivalent preferred.
• Ability to work well with new employees, train employees, and adapt to diverse situations.
• Ability to resolve unforeseen problems with little to no direction from management.
• Able to work safely and follow all company policies and procedures.
• Able to maintain confidentiality of sensitive information.
• Possesses awareness and sensitivity of cultural diversity.
• Working experience in thinking and reacting quickly, calmly, and in a pleasant manner when dealing with people in stressful situations.
• Able to communicate effectively both verbally and in writing in a clear, concise, prompt, and empathetic way.
• Able to listen carefully, request feedback from customers, and confirm understanding is accurate.
• Able to relate cooperatively and constructively with customers and co-workers and act politely under all circumstances.