National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and service solutions for our Member/Owners who are primarily utility and broadband cooperatives and companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for service, financials, operations, and marketing solutions. NISC is ranked in ComputerWorld’s Best Places to Work survey for nineteen consecutive years and we are looking for qualified individuals to join our team.

Summary:

The role of this position is to serve as a Business Intelligence software trainer for the BI (Business Intelligence) & Reporting Technical Coaching and Support team. This position is responsible for understanding all aspects of the BI/Mosaic software solution and to train Members and NISC staff. Additional responsibilities include building out and maintaining training curriculum and documentation and providing recommendations for standard reports, views, and enhancements.

Essential Duties:  

• Develop and deliver instructor-led training for Members (customers) and NISC employees  
• Evaluate and measure the effectiveness of training programs. 
• Scope learner needs for the software along with the appropriate instructional method (such as hands-on classes, demonstrations, workshops, webinars, etc.) 
• Apply instructional design principles to training materials and curriculums.
• Coordinate training schedules with the BI Technical Coaching & Support team and BI & Reporting leadership as well as other departments as needed.  
• Collaborate with other NISC departments to provide training for Members and employees. Confer with leadership, other teams, etc.  
• Develop and maintain training procedures, support materials and documentation for training curriculum.
• Select or develop teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials, reference works, etc.
• Coordinate all aspects of department/division Member Regional Workshops and Member Information Conference sessions, including delivering training.
• Assist with Member onsite training trips as needed.
• Collaborate with Development and Product Management divisions to understand new product functionality and incorporate into training curriculum.
• Work closely with the Learning Center to capture and publish training on the Community and in Pathways.
• Align with Professional Services Member Services Divisions to ensure that training is delivered to Members and individual contributors consistently across divisions.
• Commitment to NISC’s Statement of Shared Values.
• Other duties as assigned. 

Knowledge, Skills & Abilities Preferred: 

• 3+ years of instructor-led training or related experience preferred. 
• 2 – 5 years of experience with NISC-related product knowledge preferred. 
• Strong knowledge of business-related software applications and services 
• Working level knowledge of the Utility or Telecom industries.
• Working level knowledge of Project Management processes and theory.
• Strong verbal and written communication skills.
• Strong presentation and training skills.
• Excellent telephone/email etiquette and an ability to deal effectively with Member/Customers.
• Strong research and problem-solving skills with a strong attention to detail.
• Strong ability to organize and prioritize.
• Strong ability to set and manage internal and external Member/Customer expectations.
• Strong ability to demonstrate initiative and accountability.
• Strong ability to multitask and time manage.
• Strong ability to demonstrate professionalism.
• Working level understanding of change management best practices.
• Working level knowledge level of Utility/Telecom software and software integrations.
• Ability to travel as often as necessary to meet the position's goals. 

 NISC’s Shared Values & Competencies: 

• Integrity – We are committed to doing the right thing – always. 
• Relationships – We are committed to building and preserving lasting relationships. 
• Innovation – We promote the spirit of creativity and champion innovative ideas. 
• Teamwork – We exemplify the cooperative spirit by working together. 
• Empowerment – We believe individuals have the power to make a difference. 
• Personal Development – We believe the free exchange of knowledge and information is necessary to the success of each individual and the organization. 

 Education Preferred: 

 Bachelor’s Degree in a business-related field or equivalent experience. 

Minimum Physical Requirements: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the essential functions of this position, employees must be able to see and communicate.? Employees are regularly required to maintain a stationary position, move, and operate computer keyboards or office equipment. 

Disclaimer: 

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.