POSTING INFORMATION

Internal Title

IT PC/Network Technician

Position Type

Classified

Faculty / Non-Faculty / Administration

Non-Faculty

Pay Band

5

Level

2

Department

IT Support Services

Job Purpose

Position serves as PC/Network Support Technician. Primary duties include providing campus IT service and support. Position includes troubleshooting & repair of PCs as well as installation of new equipment to the campus network. This position is responsible for the maintenance, troubleshooting and installation of new technology. Also troubleshoots access layer network issues on campus.

Minimum Requirements

Associates degree and related experience. Experience may be substituted for the associates degree on a year for year basis. Certifications for Dell and Apple preferred. Candidates with an equivalent combination of experience and/or education are encouraged to apply.

Required Knowledge, Skills and Abilities

Must have expert technical PC and Mac skills (Apple and Dell technician certification preferred) and a complete knowledge of PC operating systems (Windows and macOS). Expert analytical, technical, and troubleshooting skills. Knowledge of file servers and application servers. Knowledge of campus applications (MS O365, Adobe, etc.) Must have network skills including configuration, protocols, cabling. and troubleshooting knowledge. Ability to establish and maintain excellent working relationships with management, technical staff, faculty, staff, students, alumnus, and others. Knowledge of the needs and priorities of Information Technology Support Services.

Additional Comments Regarding Position

Employee must be willing to work flexible hours including occasional nights, weekends and holidays. Must be available to cover on-call shifts (24 hours/day, 7 days/week) on a rotating basis. Able to travel periodically for professional development.

Special Instructions to Applicants

Please complete the application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.

*Salary is commensurate with education/experience which exceeds the minimum requirements.

Offers of employment are contingent upon a successful background check.

All applications must be submitted online https://jobs.cofc.edu.

Salary

*$39,753 - $48,927

Posting Date

10/17/2023

Closing Date

10/31/2023

Benefits

• Insurance: Health/Dental/Vision
• Life Insurance
• Paid Leave: Sick/Annual/Parental
• Retirement
• Long Term Disability
• Paid Holidays
• Free CARTA Bus Service
• Employee Tuition Assistance Program (ETAP)
• Employee Assistance Program (EAP)
• Full Benefits Package – Click Here

Open Until Filled

No

Posting Number

2023177

EEO Statement

The College of Charleston is an Affirmative Action/Equal Opportunity employer and does not discriminate against any individual or group on the basis of gender, sexual orientation, gender identity or expression, age, race, color, religion, national origin, veteran status, genetic information, or disability.

Quicklink for Posting

https://jobs.cofc.edu/postings/14593

Job Duties

Activity

Troubleshoots complex hardware issues on over 2500 computers (PCs and Macs) for over 2000 faculty and staff across campus. Assist troubleshoot student (12000) computer needs. Identifies, diagnoses, troubleshoots, and repairs complex software issues on clients’ computers. Responds to client incidents and requests for IT-related needs on-site. Installs and configures hardware and software for faculty and staff. Recommends hardware and software to clients keeping college standards in mind. Performs network troubleshooting (OSI Layers 1-3) for computers and other endpoints across campus.

Essential or Marginal

Essential

Percent of Time

45

Activity

Assess faculty and staff’s needs computer purchasing. Procure, configure and install new computers for employees. Assist with migrating data and installing software.

Essential or Marginal

Essential

Percent of Time

30

Activity

Writes and tests documentation as directed; may also make recommendations for technical documentation methods and procedures. Maintains documented inventory of over 2500 computers on campus. Assesses incidents and resolutions to discover trends; diagnoses trends to find solutions to prevent similar issues arising in future.

Essential or Marginal

Essential

Percent of Time

10

Activity

Provides technical expertise to campus users for software and hardware purchases, upgrades, and backups. Implements and supports policies and procedures of the Division of Information Technology. Applies security processes and procedures to computer hardware and software across campus and informs clients of best practices.

Essential or Marginal

Essential

Percent of Time

15